The Jewish Community Center of Greater Kansas City – “The J” – is seeking an enthusiastic and self-motivated individual to help members improve their health and support the Sr. Manager, Member Experience in the overall direction, coordination and supervision of the Member Experience Desk (MED) including the J Cafe, pool hut, locker rooms, point of sale system and programming.

The Manager, Member Experience Desk will enhance the member experience by creating a welcoming and inclusive environment in which the J members and guests obtain knowledgeable information about all J programs.

The Manager, Member Experience Desk will be responsible for training and monitoring the highest quality MED staff while delivering the best customer service to all members and guests. Communicating through professional greetings, account maintenance, and having an extensive knowledge of J programs, products and services, the Member Experience Desk Manager will proactively meet the needs of members and accurately answer questions.

Schedule

Typically works Sunday-Thursday, daytime hours. Will occasionally include varied days of the week or evening hours.

Essential Functions

• Manage and maintain overall member satisfaction. Establish genuine relationships with members.
• Outside the box thinker that can increase sales regarding food sales, J Café and guest passes.
• Manage scheduling, hiring, training, supervision and payroll of Member Experience Desk staff, Pool Hut staff, J Café staff.
• Train and educate staff on computer systems.
• Ensure protocols and procedures are being followed both by staff and Members.
• Ensure all J team members develop and maintain personalized and professional relationships with members and add value to the memberships by providing accurate information on programs, products and services.
• Understand and enforce rules and regulations for Fitness, Sports and Aquatics Departments.
• Establish relationships with vendors, maintain inventory, submit purchase orders.
• Availability to work Fitness, Sports, Aquatics + Membership major J events and programs.
• Respond to member concerns and ideas in a timely and appropriate manner.

• High School Diploma
• Basic computer proficiency (Word, Excel, payroll and scheduling software, etc.)
• Creative, organized and detail-oriented
• 3 or more years of supervisory experience
• 2-3 years managerial and customer service experience
• Program development and sales experience a plus
• Able to proactively build and strengthen relationships with members

About The J

The J is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The J is Shabbat-Observant Friendly.

The mission of The J is to build a strong, vibrant and inclusive community that enhances wellness, meaning and joy based on Jewish values, heritage and culture. The J operates on these values:

• Welcoming + Inclusive - We are welcoming, inclusive and nurturing. We invite all to join us in making connections and lifelong friendships.
• Building Community - We believe in the strength of community and we seek to cultivate a sense of belonging in all we do.
• Enriching Mind + Body + Soul - We help individuals live a physically, intellectually, and emotionally healthy lifestyle.
• Passing on Jewish Culture + History - We celebrate and pass on the values, culture, history, and traditions of the Jewish people.
• Treat Others As You Wish To Be Treated - We treat everyone with respect, dignity and loving kindness.