RESIDENT SERVICES AND COMPLIANCE COORDINATOR
Are you passionate about building stronger, more connected communities? Do you believe in using your skills to make life better for others? CHAI is looking for a Resident Services & Compliance Coordinator who is ready to roll up their sleeves, think creatively, and be a trusted partner to the residents we serve. In this role you will be connecting people to important resources, creating meaningful programs, and making sure our services meet the highest standards. You’ll have the chance to blend compassion with problem-solving, work alongside community organizations, and directly see the impact of your efforts.

What You’ll Do
As our Resident Services & Compliance Coordinator, you will:
• Connect residents to community resources, services, and opportunities that promote safe, independent living
• Build and maintain strong relationships with service providers, community partners, and volunteers
• Assist with planning and facilitating educational programs, health screenings, and events that bring people together
• Advocate for residents, helping them access benefits, understand documents, and navigate services
• Monitor and evaluate the quality of our resident services to ensure they meet all requirements
• Conduct resident assessments and create tailored service plans that meet unique needs
• Encourage resident engagement and foster a sense of community and mutual support

What We’re Looking For
• A genuine commitment to helping residents live safely, independently, and with dignity
• Someone who is reliable, dependable, and follows through on commitments
• Strong communication skills, able to listen well, share information clearly, and work with people from all backgrounds
• Strong time management skills
• Attention to detail while keeping the bigger picture in mind
• Able to review and understand data to help improve services
• A friendly, service-oriented approach to working with residents, colleagues, and community partners
• Able to juggle multiple priorities and adapt when things change
• Handles sensitive information with professionalism and discretion
• Maintain a calm and professional demeanor, even in challenging situations

Preferred:
• Bachelor’s degree in human services, social work, or a related field preferred (or a combination of relevant education and work experience in place of a degree)
• 3+ years of experience working with older adults, affordable housing, or community-based programs
• Experience building partnerships with community organizations and service providers
• Background in planning and delivering educational programs, events, or wellness initiatives
• Familiarity with compliance requirements and quality assurance in a service program
• Comfortable using data and reports to assess needs and improve services
• Bilingual or multilingual skills are a plus

Why You’ll Love Working Here
At CHAI, you’ll join a mission-driven team that values collaboration, creativity, and compassion. We work hard, but we also make space for celebrating successes, supporting each other, and learning together. Your role will directly improve lives and you’ll see the results every day.

Compensation & Benefits
$57,000 - $62,000 commensurate with experience

We offer a comprehensive benefits package, including health insurance, 401(k) employer match, life insurance, Long Term Disability (LTD), Flexible Spending Plan, free parking, and a complimentary membership to the Jewish Community Center. We make work/life balance a priority offering generous vacation/sick time and paid parental leave.

If you’re ready to take on a role where your skills and dedication will help create brighter futures for individuals and families, we want to hear from you! Apply now to join the CHAI team and help us grow our mission of enhancing housing stability and opportunity in NW Baltimore.