Case Manager - Shalom Apartments

Warwick, RI | Part of Jewish Collaborative Services

🌟 Transform Lives Through Compassionate Care Coordination! 🌟

Ready to be the advocate and support system that helps older adults thrive? Join Shalom Apartments as our Case Manager and become the crucial link between residents and the services they need to age in place with dignity and independence. This isn't just case management – it's about empowering seniors, coordinating comprehensive care, and ensuring every resident has the support they deserve.

Be the person who helps residents navigate life's challenges and celebrates their victories!

🏡 Why This Role is Special

Direct Impact Every Day

• Advocate for residents and help them access critical services and benefits
• Coordinate comprehensive care that supports aging in place and independence
• Work with evidence-based programs like SASH (Support and Services at Home) and RSC (Resident Services Coordination)
• See immediate results as you help residents overcome barriers and achieve their goals

Part of Something Bigger

• Join Jewish Collaborative Services (JCS) - over 130 years of community impact
• Work with comprehensive internal services: housing, mental health, food security, wellness programs, and more
• Collaborate with community partners to expand resources for residents
• Ground your work in Jewish values while serving people of all backgrounds

🚀 What You'll Do (And Love!)

🤝 Provide Direct Case Management

• Conduct assessments: Evaluate residents' needs, strengths, and goals for aging in place
• Develop care plans: Create individualized support strategies in partnership with residents
• Coordinate services: Connect residents to JCS internal programs and external community resources
• Advocate for residents: Navigate systems, resolve barriers, and ensure access to benefits and services
• Monitor progress: Track outcomes and adjust care plans as needs evolve

🌟 Support Community Living

• Facilitate smooth transitions: Help new residents integrate into the community
• Address conflicts: Use compassionate communication and restorative practices for conflict resolution
• Build relationships: Foster trust through consistent, respectful interactions
• Identify service gaps: Recognize unmet needs and work to address them
• Support crisis intervention: Respond to emergencies and connect residents to appropriate resources

📋 Ensure Compliance & Documentation

• Maintain accurate records: Document all resident interactions and service coordination per HUD guidelines
• Track service delivery: Monitor and report on case management activities and outcomes
• Ensure fair housing compliance: Uphold HUD standards and fair housing principles in all services
• Collaborate with housing staff: Align case management with property management and occupancy needs
• Participate in care team meetings: Work with SASH coordinators, social workers, and other JCS staff

💼 Administrative Excellence

• Manage assigned caseload: Provide ongoing case management services to designated residents
• Prepare reports: Document service statistics, outcomes, and resident feedback
• Support program development: Contribute to service planning and quality improvement initiatives
• Grant writing support: Assist with funding applications to support resident services
• Resource development: Build and maintain community partnerships and referral networks

🎉 Comprehensive Benefits Package

Competitive Compensation

• Full-time position with excellent benefits
• Comprehensive health, dental, and vision insurance
• Generous paid time off and holiday schedule
• Retirement savings plan with employer match
• Professional development and training opportunities

JCS Employee Perks

• JCC Membership: 50% discount on Jewish Community Center membership
• Career Growth: Advancement opportunities within our expanding organization
• Meaningful Work: Make a real difference in seniors' lives every day
• Supportive Environment: Work with a dedicated, mission-driven team
• Community Connection: Be part of JCS events and celebrations

✨ What We're Looking For

Education & Experience

• Bachelor's degree required in social work, human services, gerontology, or related field
• 2+ years experience working with older adults in residential, case management, or program settings
• Experience with service coordination, advocacy, or care management preferred
• Knowledge of aging services, benefits systems, and community resources

Essential Skills

• Strong assessment and planning abilities: Skilled in evaluating needs and developing care plans
• Excellent communication: Ability to engage compassionately with older adults and diverse populations
• Conflict resolution expertise: Active listening and mediation skills for addressing resident concerns
• Systems navigation: Knowledge of benefits, healthcare, and community service systems
• Documentation proficiency: Strong written communication and record-keeping skills
• Cultural competency: Ability to work respectfully with people from diverse backgrounds

Technical Requirements

• Computer proficiency: Microsoft Office, email, database systems
• HUD knowledge: Familiarity with HUD housing principles and fair housing laws preferred
• Case management systems: Willingness to learn specialized tracking and documentation platforms
• Crisis intervention: Ability to respond appropriately to emergencies and challenging situations