Program Summary

JCCA Family Support Services is seeking a passionate and experienced Supervisor to lead a dedicated team in our Solution Based Casework (SBC) Program. This program works with families of children ages 0–17 to strengthen parental capacity, improve family relationships, increase safety and wellbeing, and prevent future crises.

Through the Solution Based Casework model, we partner with families to recognize their strengths, navigate everyday challenges, and build sustainable solutions. By combining relapse prevention approaches with solution-focused family systems work, our goal is to help families regain confidence in their own abilities and reduce the likelihood of future involvement in the child welfare system.

Summary of Responsibilities

Leadership & Supervision

• Provide weekly clinical, case management, and administrative supervision to therapists and case managers.
• Support staff in achieving SBC certification and maintaining model fidelity.
• Review and approve all case documentation in compliance with NYC Administration for Children’s Services (ACS) and New York State Office of Children and Family Services (OCFS) requirements.
• Complete monthly supervisory case review notes for all supervised cases.
• Organize and support staff professional development and training opportunities.

Program & Team Support

• Maintain a 35-hour work week (Monday–Friday) with a hybrid schedule including at least two office days per week.
• Maintain flexibility between 9 AM and 8 PM to meet staff and client needs.
• Carry a small caseload when needed to ensure continuity of services.
• Participate in clinical case conferences, staff meetings, supervisor meetings, and trainings.
• Assist with Family Team Conferences, Elevated Risk Conferences, and other client/family meetings as needed.
• Provide on-call supervisory support for client emergencies as part of the leadership team.

Community & Program Representation

• Represent JCCA Family Support Services at community meetings, presentations, and trainings.
• In the absence of the Program Director, review referral inquiries and assign cases to program staff.
• Support program operations and perform additional duties as assigned.

Qualifications

• Master’s Degree in Social Work (MSW), Mental Health Counseling (MHC), Marriage & Family Therapy (MFT), or a related human services field from an accredited institution. License preferred (e.g. LMSW, LCSW)
• 3+ years of experience in child welfare
• Certified Solution Based Casework (SBC) Case Planner
• Experience with individual, family, and group therapeutic modalities.
• Strong knowledge of child abuse and neglect risk assessment.
• Understanding of mental health and substance use disorders and appropriate treatment approaches.
• Ability to engage families facing multiple challenges and complex schedules.
• Strong cultural humility and self-awareness when working with diverse populations.
• Excellent written communication and documentation skills.
• Highly organized with the ability to manage competing priorities and deadlines.
• Proficiency with computers and familiarity with CONNECTIONS and PROMIS systems.

• Fluency in Spanish or Haitian Creole.

Salary: $67K - $80K