Position Summary:

JCCA is seeking a detail-oriented and analytical Health Information and Data Support Specialist to support the integrity, accessibility, and security of health-related data across our organization. In this role, you’ll play a critical part in maintaining electronic health records, supporting data systems, and generating insights that help improve patient care and organizational decision-making.

If you are passionate about data, systems, and healthcare—and enjoy collaborating across teams—this role offers an opportunity to make a meaningful difference.

Key Responsibilities:

Data Management & Quality Assurance

• Collect, verify, and maintain accurate patient data, including demographics and medical histories
• Ensure the integrity and reliability of data entered into databases and Electronic Health Records (EHR) systems
• Maintain an ongoing log of data change requests, tracking status and resolution

Electronic Health Records (EHR) Management

• Support the maintenance and optimization of EHR systems
• Assist with implementation and enhancement of health information systems and solutions
• Help establish and maintain appropriate clinical coding, classification, and logic to support accurate treatment histories and insurance reimbursement

Data Analysis & Reporting

• Assist in analyzing health data to identify trends, patterns, and actionable insights
• Generate and maintain reports to support departments and leadership in operational and strategic decision-making

Technical Support & Systems Assistance

• Provide troubleshooting and technical support for data-related issues, software applications, and database systems
• Assist in the maintenance, implementation, and ongoing support of data systems and technologies

Compliance, Confidentiality & Auditing

• Ensure data accuracy and confidentiality in compliance with legal, regulatory, and industry standards
• Audit patient records to ensure adherence to data governance and compliance requirements

Collaboration & Communication

• Partner with internal teams and departments to resolve data-related issues and support smooth operations
• Contribute to the development and implementation of health information management policies and procedures

• Perform additional duties as assigned to support organizational needs

Qualifications:

• Bachelor's Degree required; Master’s degree in business, information systems, public or non-profit administration, or a related field preferred (or equivalent relevant experience)
• RHIA certification a plus
• Strong analytical and conceptual thinking skills
• Proven experience creating high-quality business and systems documentation
• Excellent written and verbal communication skills, with the ability to engage stakeholders across diverse roles
• Strong interest in data, systems, and process improvement
• Proficiency in Microsoft Word, Excel, Outlook, and SharePoint (Office 365 and Power Platform experience a plus)
• Excellent organizational, planning, and time-management skills
• Experience with EHR systems, ERP platforms, and/or financial or workforce management systems preferred
• Background in healthcare, social services, or public/non-profit environments a plus

Salary: $66,300 - $70,000