Rehab Office Coordinator

Full job description

At the Jewish Association on Aging (JAA), we believe exceptional care starts with exceptional people. As a progressive, nonprofit healthcare organization serving the Pittsburgh community, we value more than just experience and qualifications. We look for individuals who lead with kindness, compassion, and a genuine desire to make a difference in the lives of others.

We are currently seeking a Casual Rehab Office Coordinator to join our Outpatient Rehabilitation team at our JCC location. If you thrive in a fast-paced healthcare environment, enjoy helping people, and have a talent for organization and customer service, we'd love to meet you.

Position Summary

The Rehab Office Coordinator serves as the welcoming face and organizational hub of our Outpatient Rehabilitation Department. In this role, you will ensure a positive patient experience while supporting the efficient daily operations of the department. From scheduling appointments and registering new patients to coordinating transportation and managing administrative functions, you will play an essential role in helping our patients receive the care they need.

What You'll Do

• Schedule patient appointments and maintain therapy schedules
• Register new patients and accurately enter demographic information into the Electronic Medical Record (EMR) system
• Verify insurance coverage, payer sources, and billing information
• Serve as a courteous and professional first point of contact for patients, families, and visitors
• Answer phone calls and manage front-office communications
• Coordinate transportation arrangements, including van services and transport assistance
• Process incoming and outgoing mail, faxes, and departmental correspondence
• Maintain accurate records and support documentation requirements
• Provide administrative and clerical support to ensure smooth departmental operations
• Assist with special projects and other duties as assigned

What We're Looking For

• Excellent customer service and interpersonal skills
• Strong organizational and multitasking abilities
• Attention to detail and commitment to accuracy
• Ability to work independently while collaborating with a team
• Experience in a healthcare, rehabilitation, or medical office setting preferred
• Familiarity with EMR systems, scheduling, and insurance verification is a plus
• A compassionate, patient-focused approach to service

Why Join JAA?

At JAA, you'll become part of a mission-driven organization where every role contributes to enhancing the quality of life for those we serve. We foster a supportive and inclusive environment where employees are valued, respected, and empowered to make a meaningful impact every day.

Bring your compassion, organization, and dedication to our team and help us create exceptional experiences for our patients and families. Apply today!

The Jewish Association on Aging (JAA) is committed to achieving the highest standards of professionalism, ethical conduct and resident care in its operations and activities, and the JAA complies with all laws and legal requirements while respecting the rights of residents and employees alike.

EOE

Education:

• High school or equivalent (Required)

Experience:

• Insurance verification: 2 years (Preferred)
• Office Coordinator: 2 years (Required)

Work Location: In person