The Assistant Director of Contracted Employment Services (CES) coordinates and plans the overall compliance delivery of CES and supervises staff who carry out the functions including job readiness and placement activities. Directly manages Business Services unit. Assist Director with data and information necessary for contract renegotiation. Carries out responsibilities in accordance with professional behavioral standards. Serves as back up to the Director, Contracted Employment Services.

Knowledge, Skills and Abilities:

• Assist Director with gathering and analyzing program data/information for contract negotiation and renegotiation, modifications in operations, and/or efficiencies.
• Reviews effectiveness of Business Services Init and efficiency of service delivery to government customers. Monitors for errors and maintains performance level utilizing quality control plans for corrective action where necessary. Reports findings where applicable, when requested/required. Ensures that Statements of Work are carried out.
• Coordinates and supervises staff to implement appropriate procedures to meet federal, state, SourceAmerica, and AbilityOne compliance requirements.
• Learns and implements requirements and regulations of SourceAmerica and AbilityOne. Uses knowledge to navigate and maneuver through the systems and distribute pertinent information to appropriate staff.
• Directly supervises staff who provide recruitment and intake responsibilities to fill worker openings with appropriate, eligible individuals. Also supervises staff who perform job readiness and placement requirements to ensure compliance with federal regulations.
• Monitors submission of client and contract related documentation for timeliness and compliance, specifically payroll, quality assurance reports, evaluation reports, counseling memos, and safety materials. Provides feedback and recommendations for improvement.
• Supervises all Business Services unit contracts, including mailroom, warehousing, and conference center operations. Maintain service delivery according to Statements of Work. Acts as a Vocational Trainer to two small mailroom contracts including submission of weekly activity reports, conducting a monthly Quality Assurance review, arranging coverage and back-ups for absences, providing emergency coverage when needed.
• Oversee client case records in cooperation with the Quality and Accreditation and Compliance (QAC) Department. Coordinates and conducts quarterly CES and Duman QAC meetings. Coordinates and implements quarterly Utilization Review (UR) schedules and monitors results. Ensures necessary revisions are incorporated in accordance with legal, accreditation and Agency requirements. Accountable for related accreditation, Source America/AbilityOne and Department of Labor standards. Creates/Conducts reporting as necessary.
• Directly oversees and manages client payroll and health benefits. Notifies payroll department of changes to client status related wages and other personal information; completes/submits paperwork. Works with the payroll department to rectify wage issues where applicable. Serves as liaison with insurance company regarding claims/issues. Provides information to P&C. May represent the agency in cases of unemployment and workman’s compensation cases.

• Assists in the development of the quarterly staff meeting agenda. May assist with facilitation of items.

• Serves as liaison to all Business Unit site Contracting Officer Representatives or designated Points of Contact; meets regularly to discuss operational status, address concerns, and explore contract expansion opportunities.

• Provides back-up, as needed, for all Vocational Trainers in both Business and Janitorial Services Units, as needed.

• Oversees, coordinates, and facilitates annual Sexual Harassment Prevention, Bystander Intervention, and other required trainings for clients.

• Coordinates accommodations and supports that promote client success, employment retention, and skill development.

• Represents the program to outside professional, lay and government groups. May arrange for and, on occasion, conduct tours. Attend conferences, as appropriate.

• Maintains effective and professional relationships with clients, customers, vendors, and community partners, earning trust and respect through consistent and high-quality service delivery.

• Ensures the overall operational safety of staff and clients in the department. With Director, reviews Critical Incident Reports; ensures corrective action is implemented. Monitors for trends; implement preventative measures to reduce recurrence. Ensures contract bulletin boards/safety posters are present and current. Assists with monitoring of First Aid/CPR training/licensing for CES staff.

• Stays current on industry trends and compliance updates impacting contract performance or pricing; provides recommendations for improvement to leadership.

• Coordinates all aspects of the annual Client Award Program, from nominations through award day, collaboration with Marketing to promote the event and highlight recognition.

• Carries out responsibilities in accordance with professional standards. Works cooperatively with co-workers and maintains congenial relationships with Agency employees, clients/consumers, and outside representatives. Where appropriate, demonstrates empathy and concern in client/consumer interaction. Comply with all appropriate Agency policies and procedures.

  Supervisor Functions:

• Interviews, hires, and trains employees; planning, assigns and directs work.

• Directly supervises Recruitment & Intake Specialists, Community Employment Support Coordinator, 2 Vocational Trainers (EPA), and IRS Mailroom facilities.

• Appraises performance on a timely basis.

• Rewards and disciplines employees.

• Addresses complaints and resolves problems.

• Resolves performance related issues promptly and professionally.

• Provides individual coaching and professional development to staff.

• Fills in for Vocational Trainers for sites without coverage, as needed.

• Arrange coverage for scheduled and unscheduled absences of clients at assigned sites.

• Provides 24/7 on-call support to address urgent site or client needs.

  Traits

• Creates a work environment that results in an engaged team that collaborates, produces quality work, continually evaluates departmental processes, is client/ customer focused, reflects the diversity of our communities and meets organizational and project goals.

• Anticipates and prevents delays or other things that can adversely affect quality of services to client/customer.

• Contributes to a climate of trust and collaboration in which everyone wants to do their best. Actively listens to staff and customer needs, expectations, and challenges, responding in a timely and effective manner.

• Demonstrates confidence, leadership, and mentorship.

• Displays empathy, understanding, and professionalism in all interactions.

• Works cooperatively with colleagues of all departments.

Requirements

• Bachelor’s degree from an accredited program.
• Five or more years of managing programs including contracts, compliance, and staff for multiple locations.
• Proven experience in program development and supervisory experience required preferably in employment and/or disability services.
• Ability to read, analyze, and interpret general business periodicals, financial reports, professional journals, technical procedures, or governmental regulation; to write reports, business correspondence, and procedure manuals; to effectively present information and respond to questions from groups of managers, clients, regulatory agencies, members of the business community, and the general public; and to write speeches and articles for publication that conform to prescribed style and format.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply concepts of basic algebra and geometry.
• Ability to define problems, collect data, establish facts, and draw valid conclusion; and to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.
• Must be able to operate a motor vehicle, possess a valid driver’s license and have reliable transportation to locations that may not be available via public transportation.
• Must be able to pass governmental security clearance background requirements.
• Must be able at all times by phone (including nights, weekends, and holidays) to manage crisis or unforeseen circumstances.

Preferred

• Knowledge of sign language
• Master’s degree from an accredited program

WHAT YOU'LL LOVE ABOUT US:

• Time off: Paid time off varies by position – can include vacation days, sick days, paid federal holidays, and paid Jewish holidays.
• Benefits: Medical, dental, and vision insurance. 401(k) with base contribution and match. Additional health and wellness benefits, financial benefits, professional training, tuition reimbursement, 6 weeks paid parental leave, and much more.
• Job Code: Union - NBU
• Compensation: The starting compensation for this position is between $67,000-$71,000 based on experience.

*Must be legally authorized to work in the United States without sponsorship*.

EEO Statement:

Jewish Child and Family Services is an Equal Employment Opportunity (“EEO”) employer. JCFS prohibits illegal discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to race, color, sex, age, religion, disability, national origin, ancestry, sexual orientation, marital status, parental status, source of income, housing status, military service or discharge status, gender identity, genetic information, or any other protected category established by law, statute or ordinance.

Please visit us at http://www.jcfs.org