Manager on Duty
JCC Rochester
Administration
Rochester, NY, USA
ABOUT THE JCC OF GREATER ROCHESTER
The JCC of Greater Rochester is a mission-driven community organization rooted in Jewish values and open to individuals and families of all backgrounds. The JCC serves as a center for connection, learning, wellness, and belonging, advancing Jewish life while strengthening the broader community through inclusive programs and services.
Our work is guided by core Jewish values, including Kehillah (community), Kavod (respect and dignity), Hachnasat Orchim (welcoming and belonging), Shmirat HaGuf (care for the body and well-being), and Chesed (compassion). These values inform how we care for people, steward resources, and create physical spaces that are safe, welcoming, and reflective of our mission.
The JCC encompasses a nearly 200,000 square foot facility on approximately 18 acres of developed campus, including parking and primary operations, along with an additional 10 acres of adjacent land dedicated to outdoor amenities—such as fields, tennis courts, and splash pad—and future campus development. Originally built in 1973 and expanded multiple times over the past five decades, the campus reflects both the organization’s history and its future. The JCC is currently investing in facility upgrades, deferred maintenance, and long-term master site planning to ensure the campus continues to serve the community for generations to come.
Our Values in Action
- Kehillah (Community): Creating environments that support connection and shared experience
- Kavod (Respect): Maintaining facilities that honor the dignity of members, staff, and guests
- Hachnasat Orchim (Welcoming + Belonging): Ensuring spaces are inviting, accessible, and inclusive
- Shmirat HaGuf (Well-being): Supporting health, safety, and wellness through high-quality facilities
- Chesed (Compassion): Leading with care, patience, and humanity in both people management and decision-making
JOB SUMMARY
The Manager on Duty supports the daily operations of the Louis S Wolk JCC of Greater Rochester. The Manager on Duty is responsible for ensuring the overall safety, security, and smooth functioning of the facility while on shift. This role serves as the primary point of contact for members, staff, and guests and is expected to respond calmly and effectively to routine issues and emergency situations.
Managers on Duty monitor facility activities, enforce policies and procedures, and provide leadership support to staff to maintain a safe, welcoming, and well-organized environment.
ESSENTIAL FUNCTIONS
- Provide immediate and appropriate response to all emergencies and incidents while on duty.
- Assist with and lead responses to issues, concerns, or unexpected situations that arise during operations.
- Accurately document safety incidents and concerns to ensure timely follow-up by appropriate staff.
- Serve as the acting department supervisor in the absence of higher‑level directors or managers.
- Execute established opening and closing procedures, including securing and sweeping the facility.
- Conduct regular walk-throughs and inspections of the facility and exterior grounds to maintain a safe, clean, and welcoming environment.
- Oversee scheduled programs, rentals, and activities to ensure proper staffing, setup, and cleanup; locate additional staff support as needed.
- Coordinate with management to confirm staff attendance and coverage for scheduled shifts.
- Troubleshoot and resolve facility and operational issues, including doors, lockers, audio/visual equipment, gym curtain placement, and unaccompanied children in restricted areas.
- Handle escalated member service concerns professionally and calmly.
- Escalate incidents to senior leadership, as appropriate.
- Maintain strong working knowledge of membership services, programs, and operational policies to effectively address questions and situations.
- Complete a Manager on Duty report at the end of each shift to support communication and proactive issue resolution.
- Maintain flexibility to work evenings, weekends, and holidays to support staff and JCC members.
OTHER DUTIES
- Performs all other duties as assigned.
EDUCATION & EXPERIENCE
- One year of experience in safety and security in a member services driven environment.
- Current CPR, AED, and First Aid certification preferred. Must be obtained through the JCC within 60 days.
- Experience using Microsoft Outlook, Word, and Excel.
KNOWLEDGE, SKILLS & ABILITIES
- CPR/AED certification required
- Dependable
- Safety focused
- Conflict resolution skills
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
PHYSICAL DEMANDS
- Regularly required to stand, walk, sit, reach, use fingers and hands, reach, lift up to 50lbs, climb, stoop, kneel, crouch, crawl and balance.
WORK ENVIRONMENT
- The environment is fast‑paced and people‑focused, requiring frequent interaction with members, staff, and guests of all ages.
Equal Employee Opportunity
The JCC of Greater Rochester is an equal opportunity employer. We value diverse identities, backgrounds, and perspectives and are committed to building an inclusive culture in which staff, members, and community partners can thrive.
Sunday 8AM - 2PM, Friday 3PM-7PM, Flexible