Senior Director of Facilities & Campus Operations

JCC of Greater Rochester
Reports to: Chief Operating Officer
Salary Range: $80,000–$90,000

About the JCC of Greater Rochester

The JCC of Greater Rochester is a mission-driven community organization rooted in Jewish values and open to individuals and families of all backgrounds. The JCC serves as a center for connection, learning, wellness, and belonging, advancing Jewish life while strengthening the broader community through inclusive programs and services.

Our work is guided by core Jewish values, including Kehillah (community), Kavod (respect and dignity), Hachnasat Orchim (welcoming and belonging), Shmirat HaGuf (care for the body and well-being), and Chesed (compassion). These values inform how we care for people, steward resources, and create physical spaces that are safe, welcoming, and reflective of our mission.

The JCC encompasses a nearly 200,000 square foot facility on approximately 18 acres of developed campus, including parking and primary operations, along with an additional 10 acres of adjacent land dedicated to outdoor amenities—such as fields, tennis courts, and splash pad—and future campus development. Originally built in 1973 and expanded multiple times over the past five decades, the campus reflects both the organization’s history and its future. The JCC is currently investing in facility upgrades, deferred maintenance, and long-term master site planning to ensure the campus continues to serve the community for generations to come.

Position Summary

The Director of Facilities is a senior operational leader responsible for the stewardship, safety, and performance of the JCC’s physical campus and infrastructure. Reporting to the Chief Operating Officer, this role ensures that the JCC’s facilities consistently support high-quality programs, positive member experiences, and a strong sense of belonging.

Operating in a complex, seven-day-a-week environment, the Director of Facilities leads both day-to-day operations and long-term planning. This role is central to the JCC’s current period of reinvestment and transformation, with a strong emphasis on building systems, strengthening processes, and leading thoughtful change that aligns operational excellence with organizational values.

Core Responsibilities

Facilities & Campus Operations

• Oversee the operation, maintenance, and safety of a large, multi-use campus operating seven days per week

• Ensure building systems—including HVAC, mechanical, electrical, plumbing, aquatic and pool systems, and life-safety infrastructure—are reliable, compliant, and well maintained

• Create physical environments that reflect the JCC’s commitment to care, dignity, hospitality, and belonging

Team Leadership & Development

• Lead, manage, and continue to build a skilled, accountable, and mission-aligned facilities and maintenance team

• Establish clear roles, schedules, and performance expectations rooted in professionalism and respect

• Model leadership that reflects Jewish values and a commitment to people-centered operations

Systems, Processes & Continuous Improvement

• Design and implement systems for preventive maintenance, work order management, asset tracking, and vendor coordination

• Develop documented processes that promote consistency, transparency, and accountability

• Lead change initiatives that improve efficiency, reliability, and long-term stewardship of facilities

Capital Projects & Strategic Planning

• Partner with the COO and senior leadership on capital projects, renovations, deferred maintenance, and campus improvements

• Support long-range planning efforts, including master site planning and future campus development

• Coordinate consultants, engineers, architects, and contractors to ensure projects align with organizational priorities

Financial Stewardship & Vendor Management

• Support development and oversight of facilities operating and capital budgets

• Manage vendor relationships and service contracts with an emphasis on quality, accountability, and sustainability

• Apply a stewardship mindset to physical assets and organizational resources

Safety, Compliance & Risk Management

• Ensure compliance with all applicable local, state, and federal regulations

• Oversee safety protocols, inspections, and emergency preparedness

• Promote a culture of safety, preparedness, and shared responsibility
  
  

Our Values in Action

The Director of Facilities brings Jewish values to life through the care of physical space and people:

• Kehillah (Community): Creating environments that support connection and shared experience

• Kavod (Respect): Maintaining facilities that honor the dignity of members, staff, and guests

• Hachnasat Orchim (Welcoming + Belonging): Ensuring spaces are inviting, accessible, and inclusive

• Shmirat HaGuf (Well-being): Supporting health, safety, and wellness through high-quality facilities

• Chesed (Compassion): Leading with care, patience, and humanity in both people management and decision-making
  
  

Qualifications & Experience

• Experience leading facilities operations in a large, complex environment such as a community center, campus, school, healthcare, or similar setting

• Strong working knowledge of building systems and preventive maintenance practices

• Demonstrated success implementing systems, processes, and operational improvements

• Experience managing teams, contractors, and vendors in a service-driven environment

• Strong organizational, communication, and problem-solving skills

• Comfort leading change and navigating complexity

Compensation & Benefits

• Salary range: $80,000 – $90,000, commensurate with experience.

• Comprehensive benefits package and JCC membership; details provided during the interview process.

• Additional Perks: Opportunities for professional development, networking, and participation in Jewish communal events and conferences.

Diversity, Equity & Inclusion

The JCC of Greater Rochester is an equal opportunity employer. We value diverse identities, backgrounds, and perspectives and are committed to building an inclusive culture in which staff, members, and community partners can thrive.

The Ideal Candidate

The ideal candidate is a values-driven, systems-oriented leader who understands that facilities are foundational to mission and community. They bring technical expertise, operational discipline, and a collaborative leadership style, and are energized by the opportunity to strengthen an organization during a period of investment and transformation.