POSITION SUMMARY:

The Director of Business Operations is a cornerstone of the EKC team. This role is responsible for the systems, processes, and partnerships that keep camp running smoothly — from the moment a family registers to the final paycheck at summer’s end. This position works across departments, manages vendor and finance relationships, oversees staff hiring and payroll, and serves as the operational backbone for both our summer program and our year-round rental and event business.

Maintains residency at Emma Kaufmann Camp during the summer months from late May until late August.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

Human Resources and Hiring Compliance:

• Oversees and coordinates hiring for all seasonal summer staff and rental staff, including all required JCC onboarding paperwork.
• Partners closely with JCC’s Human Resources department to ensure all documentation, clearances, and hiring processes are completed accurately and on time.
• Facilitates onboarding for international staff and manages any related compliance requirements.
• Supervises the EKC Camp Office during the summer, including office staff.
• Collects and maintains required paperwork from staff and vendors, including clearances, required certifications, and insurance certificates.

Payroll & Finance:

• Manages camp payroll in accordance with JCC policies, covering summer, international, rental, and pre/post-camp staff.
• Ensures compliance with JCC’s Finance department policies for both accounts receivable and accounts payable.
• Applies financial best practices across all operational areas of the department.

Registration & CRM Management:

• Oversees all camper registrations and off-season event registrations within the JCC’s client relationship management system (CampMinder).
• Establishes and manages payment plans, secures required camper documentation, and maintains accurate family records.
• Serves as EKC’s Super User for Traction Rec, the JCC’s client relationship management system,— training and supervising all EKC year round leadership team usage of the platform.
• Creates and manages all EKC Staff Admin Profiles in CampMinder and trains seasonal staff to use the system effectively.
• Utilizes the Campanion App (via CampMinder) to support parent communication, including forms, newsletters, updates, and photos.

Transportation & Rentals:

• Oversees all transportation logistics — opening and closing days, daily out-of-camp trips, and non-summer travel needs.
• Coordinates the acquisition of rental vehicles and equipment for summer and non-summer operations.

Rental Groups & Off-Season Programs:

• Manages all payment, insurance, and contract needs for rental groups and non-summer programming.
• Builds and maintains strong working relationships with rental group partners.

General Responsibilities:

• Manages EKC’s technology infrastructure and supports the team in using our systems effectively.
• Participates in all-staff meetings.
• Comfort working with a broad range of people — campers, families, staff, vendors, and agency leadership.
• Possesses a working knowledge of Jewish traditions, practices, and culture.
• Possesses a collaborative spirit and a team-player mentality, paired with the ability to work independently when needed.
• Works effectively with other key JCC departments to provide effective and efficient service delivery.
• Ability to define problems, develop solutions, collect data, establish facts, and draw valid conclusions.
• Ability to manage and balance a variety of responsibilities in a fast-paced environment under tight time constraints.
• Ensures adherence to and integration of the agency core values (shared lenses) Masa (reflection, return & renewal), B’Tzelem Elohim (dignity and potential), B’rit (belonging & commitment), Hit’orerut (amazement & gratitude), D’rash (inquiry, dialogue & transmission), K’dushah (intentionality & presence) and Tikkun Olam (responsibility).
• Recognizes that the JCC of Greater Pittsburgh gathers individuals representing diverse backgrounds, beliefs, and practices.
• Creates a warm and welcoming environment.
• Maintains a high degree of organization and attention to details.
• Adheres to Jewish Community Center of Greater Pittsburgh policies and procedures.
• Actively supports and participates in continuous intra-departmental and agency-wide quality improvement processes. “Everyone, Every Day, Closer to Better”.
• Actively promotes and maintains agency customer service standards.
• Ensures compliance with all state, federal and local regulating agencies.
• Generates necessary reports and documentation as needed and/or required.
• Ability to communicate verbally and in writing.
• Ability to operate personal computers (hardware and software).
• Ability to work evenings, weekends, and holidays, as required.
• Ability to travel, as needed.
• Ability to perform other related duties, as needed and/or required.

(These responsibilities are not to be construed as a complete statement of all duties performed.)

ESSENTIAL JOB DUTIES:

While performing the above duties, this position routinely requires handling persons and/or objects and moving safely throughout the building. This position may include walking, sitting, climbing, balancing, stooping, kneeling, crouching and crawling. This position requires communicating, either verbally or in writing. This position frequently requires moving items weighing up to 25 pounds. This position occasionally requires moving items weighing up to 50 pounds. Must be able to complete all essential functions of the job with or without reasonable accommodations.

SUPERVISION EXERCISED:

May direct the work of seasonal and/or part time personnel

SUPERVISION RECEIVED:

Supervision from Camp Director

QUALIFICATIONS:

Bachelor’s degree in education, recreation, hospitality, Jewish studies or a related field is required (advanced degree is preferred) with at least 5 years of professional experience in camping services or a comparable operational role.

CERTIFICATIONS:

PA Criminal History Clearance

PA Child Abuse Clearance

FBI Clearance

PA Mandated Reporter Training

First Aid/CPR Certification

Equal Opportunity Employer

To apply, please submit resume and cover letter to:

Jewish Community Center of Greater Pittsburgh

Attn: Human Resources Department

5738 Forbes Avenue

Pittsburgh, PA 15217