POSITION SUMMARY:Oversees and coordinates full- and part-time personnel to ensure appropriate coverage and excellent customer experience.PRINCIPLE DUTIES AND RESPONSIBILITIES (abbrev.):- Create/implement strategies for short- and long-range membership sales goals (Platinum initiatives, sales, insurance-based members).- Work with Membership Director on market research (statistics, retention, demographics, competitive analysis, quality standards, pricing, surveys).- Manage revenue and membership services; ensure accurate records and prompt customer service.- Maintain satisfaction surveys and other input for retention strategies; coordinate membership intake/customer service initiatives; greet/assist members; conduct tours.- Network with community agencies; improve processes for customer experience team; coordinate with Finance on receivables and customer accounts.- Supervise membership/customer experience staff (payroll, reviews, coaching); collaborate across departments; manage responsibilities; integrate core values; maintain welcoming environment; adhere to policies; support quality improvement and customer service; ensure compliance; generate reports; communicate effectively; use computers; work evenings/weekends/holidays; travel as needed; other duties as assigned.ESSENTIAL JOB DUTIES: physical demands; frequent moving up to 25 lbs., occasional up to 50 lbs.; essential functions with or without accommodations.SUPERVISION EXERCISED: Full-time and part-time personnel.QUALIFICATIONS: Bachelor’s Degree in Communications, Business, Human Services, or related field; experience in customer service/sales preferred.CERTIFICATIONS: PA Criminal History Clearance; PA Child Abuse Clearance; FBI Clearance; PA Mandated Reporter Training; First Aid/CPR.Equal Opportunity Employer.To apply: Submit resume/cover letter to Human Resources or apply online at https://jccpgh.formstack.com/forms/jcc_application_for_employment.