The Director of Operations is responsible for management of JCC Chicago agency-wide operations. The position will support the COO in achieving agency goals on security, IT, facilities, and customer experience. This role will assist with managing key initiatives involving facilities and related capital projects, physical and cyber security and information technology services. This position is responsible for the fitness schedule and coordination on any facilities rentals ensuring a great experience for rental partners.

At JCC Chicago, we are focused on growing good kids, building communities, and educating ourselves on the past to make a difference for the future. The largest JCC in North America, JCC Chicago offers a life-affirming journey that builds on the richness and power of Jewish values and continues to reimagine them for a more connected, inspired community. JCC Chicago is an equal opportunity agency that offers career opportunities, internships, and volunteer roles for all.

Key Essential Duties:

Facilities and Capital Projects:

• Develop and maintain an agency-wide needs list for all facilities and campuses.
• Develop and implement project plans, budgets, and timelines.
• Assist COO with coordination with JFMC, contractors, and external agencies to ensure ongoing maintenance and new capital projects are completed in a timely manner and within budget.
• Conduct regular site visits and inspections to monitor progress and quality.

Safety and Security:

• Oversee building hours, closures, weather events, and related operational decisions; work with the Marketing and Communications team to ensure staff and members are informed.
• Supervise facilities staff at locations ensuring staffing is adequate to meet community needs.

Information Technology:

• Manage relationships with IT service providers to ensure service level agreements (SLAs) are met.
• Manage IT hardware audits and ensure equipment is ready for agency use.

Operations and Resource Management:

• Review and oversee efficiencies in agency-wide purchasing.
• Ensure agency business filings, licenses, etc. are current and maintain related records.

Customer Service and Supervision:

• Supervise and develop the Customer Engagement Managers at Bernard Weinger JCC and Bernard Horwich JCC to continually evaluate and improve upon the agency’s customer experience model, creating a consistent, high-touch, integrated approach across all channels, including in-person, online and phone.
• Work with the Director of Customer Solutions on aligned initiatives.

Marginal Duties:

• Other duties as assigned to support the success of JCC Chicago.

Physical Duties:

• Be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds.
• Ability to stand; walk and stoop, kneel, crouch, or crawl.
• Demonstrate physical stamina and agility required to be mobile for long periods throughout the day.
• Repetitive movement of arms and hands to operate computer, keyboard and mouse.
• Ability to operate equipment such as phone, computer keyboard, calculator and standard office equipment.
• Vision: close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• React with physical and mental alertness in emergency situations and assist in evacuation of building.
• Must be able to rotate head side to side to scan the environment.
• Ability to demonstrate, motivate and communicate with children and adults.
• Ability to speak clearly and articulately with a loud tone of voice.
• Mental alertness; sustain concentration for long periods of time.

Days/Hours/%Travel:

Full time + with local travel to JCC locations around the Chicago area; May require weekends for events, as needed.

Direct Reports (Titles and FTE%):

2 Manager, Customer Engagement (2 FTE)

Indirect Reports (Titles and FTE%):

3 FT Engagement Specialists (2.5 FTE)

Administrative Coordinator (.88FTE)

4 PT Engagement Specialists (1.45 FTE)

4 PT Party Specialists (.2 FTE)

3 PT Clerical Staff (.68FTE)

Multiple Fitness Staff

Job Category:
Management

Education Qualifications:

• Bachelor’s Degree in Non-Profit Management, Business Administration or related field required.

Salary Range:

$90,000-$100,000 (commensurate with education and experience)

Previous Experience:

• 7-10 years of related experience in operations management with a focus on project management
• Proven experience in managing outsourced IT and Security services
• Excellent communication skills
• Ability to work effectively in a fast-paced environment.

Other Requirements:

• Excellent written and verbal skills are critical.
• Strong knowledge of Jewish history, culture, and practice preferred.
• Demonstrated creativity and flexibility.
• A self-starter with a clear commitment to Jewish community and embodiment of JCC Chicago’s core values of Self-Leadership & Accountability, Customer Service, Teamwork & Collaboration and Creativity & Innovation.
• Conflict management, listening and decision-making skills.
• Strong oral and written communication skills; must have highly developed public speaking/presentation skills.
• Previous supervisory experience of full-time or part-time staff preferred.
• Experience working collaboratively with colleagues across an organization preferred.
• Intermediate proficiency in MS Word, Excel and databases with the ability to learn other technology as needed; proficiency with Salesforce preferred.
• Experience managing and reporting out of databases.
• Demonstrated ability to work well with various members of the community in a friendly, courteous manner.
• A strong team player with the willingness and ability to go above and beyond.
• Must have strong ability for follow up and follow through.
• Must be highly organized and detail oriented.
• Ability and willingness to travel to various JCC locations.
• Must have reliable transportation, valid driver’s license for at least 24 months, proof of auto insurance (with a minimum $250,000 liability).

JCC Chicago offers a suite of comprehensive benefits to full time staff including:

• Flexible Work Schedule
• Health, dental, and vision insurance
• Participation in a 401(K) plan with matching contributions
• Life insurance and short/long term disability coverage
• Generous paid time off, sick time, and paid observance of secular and Jewish religious holidays
• Employee Assistance Program (EAP)

Uniquely JCC Benefits

• Free fitness membership at JCC Chicago community centers and aquatics facilities
• Meaningful discounts on JCC Chicago programming, including day and overnight camp, Early Childhood, and event rentals
• Professional development opportunities with the JUF/Jewish Federation
• Tuition Assistance Program