Location and Job Title:

General Manager, Health Club Operations
Valley of the Sun JCC
12701 N Scottsdale Rd
Ste 201
Scottsdale, AZ 85254

Principal Responsibilities:

Job Title: General Manager - Sports, Fitness, Health and Wellness, Aquatics & Membership

Position Summary:
The General Manager is a senior leader responsible for driving the overall performance, growth, and member experience across Sports, Fitness, Aquatics, and Membership at the JCC. This role provides both strategic and operational leadership, ensuring high-quality programming, strong financial performance, and an exceptional, community-centered experience aligned with the JCC's mission.

The General Manager will lead a multidisciplinary team, foster innovation, and play a key role in driving membership growth, retention, and engagement across the organization.

Key Responsibilities:

Operations Management

• Oversee daily operations of fitness, aquatics, sports, and (community events as needed)
• Ensure operational excellence including cleanliness, safety, and facility maintenance
• Develop and implement operational policies, procedures, and SOPs
• Manage equipment purchasing and stay current with industry trends and best practices through conferences and professional development

Staff Leadership & Development

• Build and lead a high-performing leadership team
• Recruit, hire, train, and supervise full-time and key part-time staff, including fitness trainers, group exercise instructors, fitness floor staff, sports, aquatics and membership leaders.
• Foster a positive, collaborative, and team-oriented work environment
• Conduct performance evaluations and support ongoing professional development

Program & Service Development

• Identify new revenue-generating opportunities and innovative program offerings
• Design, implement, and expand sports leagues, aquatics programs, fitness classes, and community events
• Evaluate program effectiveness and adjust offerings based on participation, feedback, and industry trends
• Ensure programs meet the diverse needs of the community
• Promote cross-department collaboration to enhance efficiency and overall member experience
• Work with committees and sub-committees to support program development and strategic initiatives

Financial Management

• Develop and manage departmental budgets, including revenue forecasting and expense control
• Drive membership sales, retention strategies, and overall revenue growth
• Monitor financial performance and implement cost-control measures

Member Experience & Community Engagement

• Ensure exceptional member experience and create a culture of excellence
• Build and maintain relationships with community partners and stakeholders
• Address member concerns and resolve issues in a timely and professional manner

Marketing & Growth

• Partner with marketing teams to promote programs, services, and membership opportunities
• Oversee outreach initiatives, events, and promotions to increase engagement and membership growth

Performance Expectations - Success in this role will be measured by:

• Membership growth and retention
• Program participation and revenue performance
• Member satisfaction and engagement
• Operational efficiency, safety, and compliance
• Staff performance, engagement, and leadership development

Preferred Competencies:

• Strategic thinking and problem-solving
• Financial and operational acumen
• Strong interpersonal and team leadership skills
• Ability to manage multiple departments and priorities effectively

Work Environment:

• Active, on-site role within a community center setting
• Requires flexibility, including some evenings, some weekends, and special event

Minimum Qualifications:

• Bachelor's degree in Sports, Fitness, Recreation Management, or a related field (Master's preferred)
• Proven track record of driving revenue growth and managing multi-department operations
• Minimum of 5 years of leadership and supervisory experience
• Strong administrative, organizational, and leadership skills
• Excellent customer service, written, and verbal communication skills
• CPR, AED, and First Aid Certification (required or ability to obtain)

Salary:

$85,000 - $95,000

Agency Information:

OUR FACILITY

Located on the 32-acre Ina Levine Jewish Community Campus in North Scottsdale, the aesthetics and architecture of the building are unparalleled. We strive to provide an exceptional member experience in a friendly, well-maintained, state-of-the art facility.

Cardiovascular equipment, strength training machines, functional trainers and a complete free-weight area line the perimeter of our 50,000 square foot fitness facility. The center of our fitness facility contains a flexible, sport court/indoor gym, which is an ideal space for basketball, volleyball and indoor soccer. In addition, five different group fitness studios provide space for classes like dance/exercise, cycling, Pilates, TRX and functional fitness. The campus also has outdoor fields to accommodate softball, soccer, football and other outdoor recreational activities.

Well-appointed men's and women's locker rooms with Jacuzzi and steam room, a family changing room, and massage and spa rooms, complete the picture.

The center's Olympic size pool is home to our youth swim team and offers up to eleven lanes for your daily lap routine. Individual and group swim lessons for all ages and water aerobic classes, as well as competitive swim skill-building instruction are the heart of the aquatics program. We also offer a gated-children's activity pool, splash pad and Sunday Funday poolside events, terrific for the whole family.

The campus also features seven multi-use classrooms, a dedicated game room/teen lounge, arts and crafts room, teaching kitchen and state-of-the-art Early Childhood Center for infants through Pre-K, as well as an outdoor sports court/playground and amphitheater.

As a kosher campus, the onsite Caf?; Milk and Honey serves a dairy and non-meat menu featuring American, Italian, Mexican and Israeli cuisine and also offers kosher catering. The caf? and catering service are under the supervision of the Greater Phoenix Va'ad Hakashruth.

Ample, well-lighted parking is provided with special senior citizen parking added to our designated handicapped parking spaces.

The Campus offers multi-purpose social hall rental for private, community and Jewish religious events.

OUR PROGRAMS

The Valley of the Sun Jewish Community Center (VOSJCC) offers a wide range of educational, cultural, social, fitness and recreational programs for people of all ages and backgrounds.

The VOSJCC promotes active and healthy lifestyles by encouraging physical activity for all levels and age groups. We offer personal training, swimming programs and a multitude of group fitness classes for all ages as well as a wide variety of youth sports and adult leagues.

Our Early Childhood Center provides a nurturing, play-based program with experienced, passionate teachers. Children learn about Jewish holidays, customs and values in a high-quality educational environment. Additionally, preschoolers have the advantage of participating in movement classes and swim lessons.

The Center's Youth and Camping programs not only nurture your child's thirst for knowledge and adventure, but they also provide a fun and safe place to learn fundamental values that will serve them well throughout life.

We engage the community through celebration, learning and shared experiences. Members have the opportunity to make the most of each day in a variety of ways; whether be by continuing their education, pursuing their fitness goals, taking a class, attending a lecture, or participating in a hobby. Our staff takes pride in creating innovative programs that enable all segments of the community to participate.

The arts are an integral and enriching part of life at the VOSJCC and provide a memorable venue for communal events and celebrations. Music, dance, theater, lectures and art classes are just some of the featured programs. Personal creative expression is encouraged through an array of cultural classes and programs throughout the year.