Position Overview

The Program Manager plays a central role in delivering VIP-quality Israel experiences across our program offerings. Program Managers steward the full lifecycle of each trek, from supporting the sales process, detailing operational planning, and ensuring concierge-level execution in Israel.

This role requires exceptional relationship management skills, operational sophistication, and service excellence. Program Managers become the trek leaders’ trusted guide, moving them seamlessly from business development into operations and ensuring a flawless, meaningful, and white-glove trek experience from start to finish.

The ideal candidate is an excellent listener with strong judgment, and brings a service-oriented mindset to managing complex logistics and partner needs. They thrive in detail, communicate clearly and professionally, and anticipate challenges before they arise. A strong connection to Israel, familiarity with Israeli society (from geopolitics to technology & innovation) and prior experience with Israel travel programs is highly beneficial.

Primary Responsibilities

Partner Onboarding (Sales Support through Operations)

• Join select prospecting, discovery, and confirmation calls to support the sales team and provide early operational guidance rooted in service expectations and program standards.
• Prepare follow-up materials after sales calls (initial itinerary frameworks, one-pagers, trackers, intake forms, etc.) that reflect a premium, service-forward experience.
• Serve as the primary liaison to partners after MOU execution and Kickoff Call, advising them throughout trek planning and managing expectations to provide a high-level, concierge-style client experience.

Trek Operational Planning

• Open and manage the trek Workbook for collaborative planning with the partner and tour operator, ensuring clarity, responsiveness, and premium service delivery.
• Lead logistical planning with the tour operator, reviewing feasibility, budgeting, and route design while insisting on a high-level, white-glove experience for partners and participants.
• Coordinate air travel parameters with the air agent and provide appropriate documentation to the partner to support a smooth and professional booking process.
• Manage registration and payment systems, track deadlines, and ensure compliance with high service responsiveness and attention to detail.
• Support partner recruitment efforts, providing branded materials and communication templates consistent with a polished, VIP-level participant experience.
• Collaborate with internal teams (Finance, Marketing, Development, etc.) to ensure all operational components meet itrek’sconcierge-level standards.

Program Design & Content Support

• Support partners in designing itineraries aligned with itrek’s educational, professional, and cultural goals, maintaining a standard of excellence in content and experience.
• Research and recommend speakers, site visits, and learning experiences tailored to policy or business audiences, prioritizing access, exclusivity, and meaningful engagement.
• Use itrek content resources and tools (including AI-supported itinerary drafting) to build early program frameworks that showcase depth, professionalism, and audience-aligned impact.

Trek Execution (On-the-Ground & Remote Support)

• Oversee trek operations, in partnership with tour operator companies, to ensure safety, program quality, and VIP-level logistical and concierge service standards on the ground.
• Strengthen relationships with partners, vendors, speakers, and tour operators to maintain access to high-level content and services.
• Coordinate itrek staff participation at select sessions or group meetings during the trek when appropriate, to elevate partner and participant engagement;
• Participate in select site visits when able

Systems, Documentation & Internal Operations

• Maintain accurate partner and trek data across CRM, shared drives, and workflow tools to ensure reliable continuity of high-touch client service.
• Support creation and refinement of operational workflows that align with itrek's concierge service standards.
• Assist with cross-functional projects that strengthen client experience, recruitment systems, or program operations.

Qualifications

• 2 - 4 years of partnership development experience, preference for experience in Israel engagement or travel-related programs
• Bachelor’s degree required.
• Passion for itrek’s mission, strong connection to and knowledge of Israel.
• Excellent written and verbal communications skills in English.
• Works extensively with itrek’s partners in the US and requires working US business hours several days a week.
• Highly skilled in managing client relationships and program management, with a solution oriented mindset.
• Strong attention to detail, organized, time management and execution skills, including the ability to manage multiple tasks at the same time.
• Possess a learning mindset and skilled in testing and tracking ideas, synthesizing learning and developing recommendations.
• Self-motivated, undeterred by obstacles or challenges, with a positive “can do” attitude.
• Must be able to work effectively independently and with a team in a hybrid environment.
• Occasional travel required.
• Proven proficiency with Google Workspace, and comfortable with technology to learn and utilize project management software tools.

Benefits

• Dynamic and fast growing non-profit organization
• Generous vacation time package
• Work from Anywhere weeks
• Wellness stipend