Position Title: HR & Operations Manager
Position Location: Tel Aviv, Israel
Reports to: Country Director
Length of Position: Full-time

Job Summary:
The HR & Operations Manager oversees the organization’s human resources and administrative functions in Israel, including employee lifecycle management, HR operations, and office administration. The position directly supervises the Administrative Assistant, serves as the primary HR and safeguarding focal point in Israel, and coordinates closely with various HIAS HQ teams. The position also manages the organization’s scholarship program and contributes to resource development and the management of volunteers.

Key Responsibilities:

1. Human Resources & Employee Lifecycle
• Manage recruitment processes, including job postings, candidate screening, interviews, selection, and coordination with hiring managers.
• Lead comprehensive onboarding processes, including employment documentation, system access, orientation, and training.
• Manage offboarding and employee termination procedures.
• Support and coordinate employee hearings and termination processes.
• Provide guidance and support to employees and managers on HR-related matters, including workplace challenges and conflict resolution.
• Lead employee engagement and wellbeing initiatives, including regular supervision meetings.
• Design and establish an organizational framework for volunteer management and engagement.

2. HR Operations, Payroll & HQ Coordination
• Manage day-to-day HR processes, including employee records, leave management, and HR systems.
• Manage direct communication with pension funds and insurance providers
• Coordinate with payroll and finance functions on salary, pension, and employee-related matters.
• Serve as the primary HR focal point in Israel, coordinating with HQ on HR policies, processes, systems, and employee-related matters.

3. Administration & Office Operations
• Oversee the organization’s administrative function, directly supervise the Administrative Assistant, and provide guidance on administrative priorities, office needs, and operational processes.
• Manage office vendors, procurement, purchasing, facilities, and supplies, ensuring smooth and efficient day-to-day office operations.
• Oversee IT support and technology-related needs in coordination with the organization’s IT provider and HQ.

4. Scholarship Program Management
• Manage the organization’s scholarship program for immigrant students, including planning, coordination, implementation, and monitoring throughout the year.
• Manage the scholarship application and selection processes and coordinate communication with applicants and recipients.
• Recruit, coordinate, and manage the volunteer scholarship selection committee.
• Directly supervise and support the Scholarship Program Assistant.
• Plan and coordinate the annual scholarship award ceremony.

Qualifications and Experience:
• Bachelor’s degree in Human Resources, Business Administration, Social Sciences, or a related field.
• 3+ years of relevant experience in HR, operations, administration, or a related field.
• Fluency in Hebrew and English; proficiency in Arabic, Russian, or another additional language is an asset.
• Experience working in the nonprofit, humanitarian, or human rights sector.
• Strong organizational, interpersonal, communication, and problem-solving skills.
• Ability to manage multiple priorities, work independently, and operate effectively in a dynamic environment.
• Strong commitment to the organization’s mission and to advancing the rights and wellbeing of refugees and asylum seekers.
• Experience supervising staff and working with managers is an asset.

DISCLAIMER

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, skills required or permanent location. Location is subject to change based on programmatic needs. Flexibility is essential as we grow and develop. The successful candidate must be comfortable in a fast-paced, changing work environment with many crucial deadlines. All team members may be required to perform duties outside of their normal work hours of responsibilities as needed.
HIRING PROCESS

We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:
Step 1: Submit your application!
Step 2: Interview with the supervisor and HR manager
Step 3: Interview with the hiring manager.
Step 5: Reference check.
Step 7: Start your professional journey with HIAS!
Note: Some of our hiring processes may vary, and not all candidates will advance to each step.

ABOUT US
Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive. HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.
VISION
HIAS stands for a world in which refugees find welcome, safety and opportunity.
MISSION
Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.

VALUES
Welcome • Acogimiento • Hospitalité • ????? ?????? (Hachnasat Orchim)
We Welcome the Stranger

Justice • Justicia • Justice • ??? (Tzedek)
We Pursue Justice

Empathy • Empatía • Empathie • ??? (Chesed)
We Approach our Clients with Empathy

Partnership • Compañerismo • Coopération • ?????? (Chevruta)
We Believe in Changing the World through Partnership

Courage • Coraje • Courage • ???? (Ometz)
We Act with Courage to Build a Better World

Resilience • Resiliencia • Résilience • ??? (Ruach)
We Adapt and Thrive, Continuously Demonstrating our Resilience

DIVERSITY
HIAS is committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.