POSITION SUMMARY:

The Part-Time Intake and Referral Processing Intern will play a crucial role in supporting the Asylee Outreach Project (AOP) by conducting intake interviews, assessing client needs, and facilitating access to services for newly granted asylees and other ORR-eligible populations. This position is integral to ensuring that clients receive timely, culturally responsive, and trauma-informed services that promote their self-sufficiency and integration into the community. We are seeking candidates with strong attention to detail, excellent communication skills, effective time management, and the ability to work independently.

ESSENTIAL FUNCTIONS:

Client Intake and Assessment:

• Conduct initial intake interviews with AOP-eligible clients, including asylees, victims of trafficking, SIVs and some parolees.
• Complete detailed assessments of needs and barriers.
• Ensure all required documentation, including proof of immigration status, residency verification and client consent letter, is collected, verified and securely stored in the client’s digital file.
• Complete and maintain accurate client intake forms and detailed case notes.
• Ensure interpretation services are provided to clients and translated enrollment documents are shared with clients where needed.

Service Provision, Case Follow Up and Case Closure:

• Remain a point of contact after conducting assessments, coordinate referrals and service enrollment, and provide timely updates to clients.
• Track clients’ program enrollment status at resettlement agencies; inform clients and document updates.
• Monitor and document clients’ Initial Health Screening (IHS) appointments at community clinics and enrollment in English classes.
• Complete case closures when clients have been successfully enrolled in services or choose not to participate in the AOP.

Data Management:

• Maintain accurate and up-to-date client records including eligibility documentation, residency verification, consent and release of information as well as proof of service provision and referrals, ensuring confidentiality and compliance with data protection policies.
• Keep track of client appointments and regularly update relevant spreadsheets and databases.
• Support additional programmatic tasks as needed.

QUALIFICATIONS & REQUIREMENTS:

• High school diploma or equivalent required; open to all current college/grad school students or interested graduates.
• Previous experience in direct services, case management, intake, or a related field, particularly with immigrant or refugee populations, is highly desirable.
• Proficient in Microsoft Office Suite and case management software.
• Self-initiated, empathetic, and motivated, with strong problem-solving skills and the ability to create and take on projects independently.
• Knowledge of the U.S. immigration system and some understanding of various benefits and services available to refugees and asylees is preferred.
• Demonstrated ability to multi-task and handle multiple priorities under strict deadlines.
• Spanish fluency strongly preferred; proficiency in additional languages is a plus