POSITION SUMMARY:

The Director, Development Operations plays a critical role in ensuring that HIAS’ fundraising infrastructure operates smoothly, efficiently, and with a strong focus on donor care. This position oversees all back-end development functions, including gift processing, acknowledgments, donor data management, and financial reconciliation, ensuring that every donor interaction is handled with accuracy and professionalism.

The Director will also manage relationships with key vendors responsible for caging, data hygiene, and reporting, ensuring seamless coordination between HIAS’ internal systems and external partners. They will serve as the primary administrator for HIAS’ donor database (Raiser’s Edge) and related technology, driving improvements in efficiency, integration, and reporting.

The ideal candidate has strong technical and operational expertise, a keen eye for detail, and a deep understanding of how development systems work together to support fundraising success. This is a highly collaborative role that works closely with Development, Finance, IT, and external vendors to ensure smooth processes and a positive donor experience.

A well-run development operation is essential to building and sustaining strong donor relationships. Ensuring that every gift is processed accurately, every donor is acknowledged in a meaningful way, and every report reflects the latest and most accurate data allows HIAS to fund its mission effectively. The Director, Development Operations ensures that the organization’s fundraising infrastructure is reliable, efficient, and donor-centered.

Note, this position is based at our headquarters in Silver Spring, Maryland or our office in New York, New York, and we will consider a remote option for applicants who live outside of commuting distance to either of our offices and are based in other states in which we are registered (Arizona, California, Colorado, Connecticut, Florida, Georgia, Iowa, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, Ohio, Oregon, Pennsylvania, Texas, Virginia, West Virginia, Wisconsin).

The salary range for this position is $100,000.00-115,000.00.

ESSENTIAL FUNCTIONS:

• Oversee gift processing and acknowledgment workflows, ensuring timely and accurate recording of donations and donor recognition.
• Serve as the lead administrator for HIAS’ CRM (Raiser’s Edge) and associated fundraising systems, ensuring data integrity and seamless integration with financial and marketing platforms.
• Maintain best practices for data hygiene, reconciliation, and donor record management to support fundraising efforts.
• Identify and implement operational efficiencies to improve system workflows, automation, and reporting capabilities.
• Ensure that all donors receive timely, accurate, and personalized acknowledgments, reinforcing their connection to HIAS’ mission.
• Work closely with the Development and Marketing teams to refine donor communications and stewardship processes.
• Oversee donor service functions, ensuring that inquiries are handled professionally, efficiently, and with a donor-first approach.
• Manage and optimize relationships with third-party vendors responsible for caging, gift processing, and data hygiene.
• Ensure smooth data transfers and reconciliations between vendor systems and HIAS’ internal platforms.
• Partner with Finance to maintain accurate revenue reconciliation and reporting.
• Develop and maintain fundraising reports and dashboards to track performance, donor retention, and revenue trends.
• Provide data-driven insights to support fundraising strategy and decision-making.
• Regularly audit and refine reporting processes to ensure clarity and efficiency.
• Performs other duties as assigned.

QUALIFICATIONS & REQUIREMENTS:

• 5 to 7 years of experience in development operations, data management, or nonprofit fundraising.
• Proficiency in Raiser’s Edge, Omatic, and other donor management systems (experience with system integrations a plus).
• Experience managing gift processing, donor acknowledgments, and data reconciliation.
• Strong analytical skills and experience with fundraising reporting and data visualization.
• Ability to manage vendor relationships and oversee contracts related to gift processing and data services.
• Exceptional attention to detail, strong organizational skills, and ability to manage multiple priorities.
• Ability to collaborate effectively with Development, Finance, IT, and external partners.
• Strong organizational and time management skills, with demonstrated ability to meet deadlines in a fast-paced environment; ability to adapt quickly to changing circumstances.
• Some knowledge of Judaism and/or the Jewish community, culture and issues desired.

HIRING PROCESS:

We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:

Step 1: Submit your application!

Step 2: Phone screen with a HIAS recruiter.

Step 3: Video interview with the hiring manager.

Step 4: Video interview with a panel of HIAS employees.

Step 5: In-person interview with the hiring manager.

Step 6: Online reference check with SkillSurvey.

Step 7: Offer and background check with Shield Screening or HireRight.

Step 8: Start your professional journey with HIAS!

Note: Some of our hiring processes may vary, and not all candidates will advance to each step.

ABOUT US:

Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community committed to helping refugees. We do our work with integrity, accountability, transparency, and a commitment to the highest ethical standards. All of our hiring and advancement decisions are merit-based. We seek employees from different backgrounds and life experiences to join our teams located in the United States and across the globe. People with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a workforce that reflects our vision, mission, and values.

VISION:

HIAS stands for a world in which refugees find welcome, safety and opportunity.

MISSION:

Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.

VALUES:

Welcome • Acogimiento • Hospitalité • Hachnasat Orchim

We Welcome the Stranger

Justice • Justicia • Justice • Tzedek

We Pursue Justice

Empathy • Empatía • Empathie • Chesed

We Approach our Clients with Empathy

Partnership • Compañerismo • Coopération • Chevruta

We Believe in Changing the World through Partnership

Courage • Coraje • Courage • Ometz

We Act with Courage to Build a Better World

Resilience • Resiliencia • Résilience • Ruach

We Adapt and Thrive, Continuously Demonstrating our Resilience

HIAS is committed to building a workforce with a passion for helping refugees. As an equal opportunity employer, all qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.

SAFEGUARDING:

HIAS is committed to the protection of children, vulnerable adults and any other person from any harm caused directly or indirectly due to their coming into contact with HIAS. We will not tolerate sexual exploitation, abuse or any form of child abuse or neglect by our staff or associated personnel. Any candidate offered a job with HIAS will be expected to sign and adhere to HIAS’ Code of Conduct and Safeguarding policies. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. HIAS also participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. Likewise, HIAS will share this information when other organizations inquire about current and former HIAS staff as part of their recruitment process. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.