Program Coordinator, Family Reunification Support



Customer Service, Operations
Posted on Tuesday, May 21, 2024


HIAS is seeking a Program Coordinator, Family Reunification Support to work closely with resettlement agencies in the HIAS network to submit Lautenberg Affidavits of Relationship (AORs) and Refugee Information Forms (RIFs), P3 AORs and Central American Minor (CAM) AORs. The Program Coordinator, Family Reunification Support will provide assistance at the affiliate level to one region of the HIAS network, including the completion of family reunification applications, case management support, outreach, and response to inquiries from the public as needed.

The Program Coordinator, Family Reunification Support may also be asked to assist with affiliate training, resource development, and application vetting at the HIAS Headquarters level.

Note, the salary range for this position is $55,000.00-60,000.00.


  • Assists assigned affiliates with the submission of Lautenberg AORs, RIFS, CAM AORs and/or P3 AORs; this may be through technical assistance to affiliate staff working on these applications or one-on-one in remote consultations with petitioners, as needed in each particular location.

  • Assists assigned affiliates with case management of submitted Lautenberg AORs, RIFs, CAM AORs, and/or P3 AORs; this might include management of needed case corrections and amendments, as well as communication with petitioners around case processing steps.

  • Provides back-up to the other regional coordinators as needed.

  • If there is a large number of interested petitioners in one affiliate location, the Program Coordinator, Family Reunification Support may be asked to travel to that location to provide an in-person workshop and complete family reunification applications with petitioners.

  • Facilitates timely and accurate processing of AORs in the IRIS database through communication with HIAS HQ staff and petitioners; responds to requests for corrections or additional documentation within the deadlines presented to ensure that cases move through the process.

  • Provides support to affiliates regarding outreach to the community on family reunification programs.

  • Provides family reunification training to affiliates, in collaboration with the HIAS HQ Family Reunification team.

  • Creates family reunification resources for affiliate use, in collaboration with the HIAS HQ Family Reunification team.

  • As back-up to other HIAS HQ family reunification staff, receives, reviews and submits Lautenberg AORs, RIFS, CAM AORs and/or P3 AORs to the Refugee Processing Center and Refugee Support Centers as needed.

  • Performs other duties as assigned.


  • Undergraduate degree required.

  • 2-3 years of relevant experience.

  • Knowledge of U.S. Refugee Program required; previous work experience at a resettlement affiliate strongly preferred, particularly in family reunification programs.

  • Knowledge of the IRIS database system preferred.

  • Knowledge of Microsoft 365 platform, including SharePoint and MS Teams, preferred; proficiency in Microsoft Excel, PowerPoint and Word is essential.

  • Excellent verbal and written communication skills.

  • Arabic, Dari, Pashto, Farsi, Russian, Spanish, Swahili, or Ukrainian speaking ability preferred.

  • Excellent interpersonal skills to maintain key relationships with program staff at HIAS affiliates and other national voluntary agencies.

  • Well-organized with immaculate attention to detail; ability to work under pressure and meet deadlines with minimal supervision.

  • Travel, to include travel to insecure operating environments, may be required.


We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:

Step 1: Submit your application!

Step 2: Phone screen with a HIAS recruiter.

Step 3: Video interview with the hiring manager.

Step 4: Video interview with a panel of HIAS employees.

Step 5: Online reference check with SkillSurvey.

Step 6: Offer and background check with Shield Screening or HireRight.

Step 7: Start your professional journey with HIAS!

Note: Some of our hiring processes may vary, and not all candidates will advance to each step.


Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.


HIAS stands for a world in which refugees find welcome, safety and opportunity.


Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.


Welcome • Acogimiento • Hospitalité • Hachnasat Orchim

We Welcome the Stranger

Justice • Justicia • Justice • Tzedek

We Pursue Justice

Empathy • Empatía • Empathie • Chesed

We Approach our Clients with Empathy

Partnership • Compañerismo • Coopération • Chevruta

We Believe in Changing the World through Partnership

Courage • Coraje • Courage • Ometz

We Act with Courage to Build a Better World

Resilience • Resiliencia • Résilience • Ruach

We Adapt and Thrive, Continuously Demonstrating our Resilience


HIAS is committed to a diverse and inclusive workplace. As an equal opportunity employer, all qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.

Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. We strongly encourage applicants of diverse identities, backgrounds, experiences, and perspectives to apply even if you do not meet all required qualifications but have other qualifications relevant to the role that would make you a great fit for this role with HIAS!


HIAS is committed to the protection of children, vulnerable adults and any other person from any harm caused directly or indirectly due to their coming into contact with HIAS. We will not tolerate sexual exploitation, abuse or any form of child abuse or neglect by our staff or associated personnel. Any candidate offered a job with HIAS will be expected to sign and adhere to HIAS’ Code of Conduct and Safeguarding policies. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. HIAS also participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. Likewise, HIAS will share this information when other organizations inquire about current and former HIAS staff as part of their recruitment process. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.