DEPARTMENT:

Workforce Development

SUPERVISOR:

Eligibility Supervisor, Assistant Manager-Michigan Works, Director- Michigan Works

GENERAL JOB DESCRIPTION

The Employment Resource Specialist provides front-line support to career center customers seeking employment, training, and workforce services. This role assists individuals with job search activities, Unemployment Insurance (UI) work registration and compliance requirements, career exploration, and access to workforce system programs and community resources. The Specialist delivers high-quality, customer-centered service in the Resource Room and virtual settings, working collaboratively with internal staff and partners to ensure customers are connected to career pathway opportunities and appropriate referrals.

QUALIFICATIONS

Required: Bachelor’s degree in human services, social work, education, human resources or business or related field preferred.

Other:

• Two to three years’ experience linking economically disadvantaged adults with community resources required.
• Experience supporting individuals with Unemployment Insurance processes or state workforce systems preferred.
• Interpersonal skills sufficient to communicate with participants, public, and staff.
• Ability to respond effectively to multiple requests and changing customer flow.
• Composition skills sufficient to prepare required reports, letters and data input tasks.

DUTIES and RESPONSIBILITIES

• Greet customers and provide customer service in a manner that results in expressed satisfaction with services provided.
• Provide orientation to services and resources available in the center.
• Provide support to customers in the resource center to register on Pure Michigan Talent Connect, develop resumes, complete applications, and register on online job databases.
• Assist customers with Unemployment Insurance (UI) work registration and compliance requirements, including guidance on state workforce system registration, job search documentation, and basic system navigation, and refer claim-specific issues to appropriate UI representatives as needed.
• Complete all data entry, reporting and documentation requirements in a timely and accurate manner. Data tracking systems may include OSMIS, Salesforce, AGS Prime, and Pure Michigan Talent Connect.
• Conduct initial intake and basic assessments to identify employment needs, barriers and goals.
• Advocate for and link customers to community resources and assessing available support services. Assist in providing warm handoff to internal staff or community partners.
• Keep information on partner organizations updated, by making routine contact with to verify services and eligibility requirements.
• Develop, enhance and deliver workshops for groups and individuals.
• Administer and interpret vocational assessment tools such as CASAS, interest surveys and standardized/validated aptitude tests.
• Other duties as assigned.

Working Conditions:

Environmental Conditions:

• Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period.

Physical requirements:

• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, use hands and fingers to operate a computer and telephone keyboard, reach, stoop, and kneel to install computer equipment.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting is required.

Accommodation(s):

As appropriate and fiscally reasonable

NON-EXEMPT​

The above job description is for general informational purposes only and is not intended to be all-inclusive or limiting as to specific duties. The Agency reserves the right to modify, interpret, or apply this job description in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability.

This job description is not an employment contract, implied or otherwise and any employment relationship remains “at-will.”

Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.