Customer Engineer
Software Engineering, Customer Service
Remote
Join Us!
If you’re passionate about transforming the water, engineering, and infrastructure industries and want to help customers succeed, Transcend is the place for you. We are looking for top talent with
bold ideas to support our vision and growth. Our teams embrace AGILE best practices, thrive in a highly collaborative environment, and work for Transcend either remotely or in our offices in Hungary or in the USA.
We are an Equal Opportunity Employer and believe that innovation, sustainability, and collaboration are key to shaping the future of infrastructure.
Grow with us and join the outstanding team as a
“Customer Engineer”
reporting to the “Customer Engineering Lead”
Summary of Responsibilities:
- Collaborate with commercial, product, and engineering teams to develop technical solutions
- Conduct client meetings, demonstrations, and technical needs assessments
- Support client onboarding and customization processes
- Provide technical client support and troubleshooting
- Coordinate with product and software development teams during product development
- Propose product improvements based on client feedback
- Maintain current industry technical knowledge
- Update technical documentation
- Manage work records through ticketing systems
- Support technical specifications for process units and software integration
We would love to hear from YOU, if you have:
- Bachelor’s degree in Engineering (Bioengineering, Civil, Chemical, or Environmental)
- Minimum 8 years’ water and wastewater engineering design experience
- Fluent English
- Strong technical analysis and problem-solving skills
- Excellent communication and collaborative abilities
Technical Competencies:
- Client engagement and support experience
- Process engineering design expertise
- Technical documentation skills
We need you in our team if you have the following competencies:
- Communication: be able to translate business and process / architectural / mechanical engineering needs to designs and solutions
- Ability to live in a customer-focused start-up world where priorities shift based on customer feedback
- Reliability: get the work done and be there for others to do the same
- Solution-focused: the ability to work through complex problems by maintaining focus on the purpose of the task
- Confidence to take decisions in situations when there is not enough information available
- Humility in admitting being wrong and learning from it
Here’s What You Can Expect:
- A competitive salary, bonus, and benefits package.
- Opportunities for growth and career advancement in a dynamic, innovative environment.
- A company culture that values diverse perspectives and fosters collaboration.
- Flexible working hours and a remote-first approach.
Location: remote work
If you think you are a fit for Transcend and for this position please send your resume to the following e-mail address: job.hungary@transcendinfra.com.
For more information about our company visit: https://www.transcendinfra.com.
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