Job Summary:

As a Fitness Desk staff member, you are the welcome of the fitness department of the JCC. Primary responsibilities include greeting members and guests in a positive manner, promoting fitness events, answering any fitness-related questions, and managing and maintaining the fitness floor. This position is PERMANENT and Monday – Friday mornings (5:30am – 9:30am).

PRIMARY RESPONSIBILITIES

1. Provide essential customer service to ensure member satisfaction and member appreciation. Greet all members and guest upon their arrival and departure from the building
2. Provide members and guests with information regarding membership structure, benefits, fees and policies and procedures of the agency. Conduct facility tours with prospective members
3. Communicating with members and promptly informing Director of Fitness of all facility, equipment, and any other issues.
4. Handle member concerns and complaints in a professional manner and report to the Director
5. Maintain current knowledge about all programs, services and activities offered at the J in order to promote these services and assist members with inquiries of these areas.
6. Supervise and maintain a clean and safe fitness floor. Enforce all Fitness Center rules and policies.
7. Respond to first aid or medical emergency, adhering to JCC protocol. Report accidents and incidents to Director of Fitness

Qualifications

• Minimum age of 18 years old
• Minimum 6-12 month’s experience in customer service preferred or in a related field.
• Excellent communication skills; Ability to effectively interact professionally with all levels of internal and external personnel
• Flexible; Able to work early morning and potential weekends
• Team oriented
• Ability to establish relationships with staff and members within the community of the JCC.
• Ability to maintain an enthusiastic and professional demeanor while effectively and tactfully dealing with member and guest complaints and concerns
• Willingness to perform job tasks not part of immediate job responsibilities but aides in member satisfaction and getting the job done.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• CPR/First Aid certified preferred