LOCATION

DOROT is headquartered on the Upper West Side of Manhattan and the team works on a hybrid schedule. The Program Administrator will be expected to be in the office two (2) days per week, Mondays and Wednesdays, and as business needs require.

ABOUT DOROT

Founded in 1976, DOROT (“generations” in Hebrew) facilitates a dynamic partnership between older adults, volunteers, and professionals through programs designed to combat social isolation and loneliness and bring the generations together. DOROT is dedicated to enhancing the lives of older adults to help them live more independently as valued community members. Compassion and commitment to excellence are hallmarks of DOROT’s programs and staff. The agency is a recognized innovative leader in mobilizing volunteers and infusing social work into its service delivery model. Our programs are conducted onsite, in the home, remotely and in the community.

ABOUT THE VOLUNTEER SERVICES DEPARTMENT

DOROT leverages volunteers and their skills across all levels of the organization to successfully deliver on our social mission. Each year, we mobilize 6000+ volunteers of all ages through a wide array of programs conducted on-site, in the home, remotely and in the community. The Volunteer Services Department staff is responsible for recruiting, onboarding and engaging volunteers to fill roles throughout the agency. In addition, the team executes and manages a number of volunteer programs and events.

THE OPPORTUNITY

The Program Administrator, Volunteer Recruitment and Engagement is an integral member of DOROT’s Volunteer Services team, playing a key role in ensuring that volunteers are effectively recruited, welcomed, and supported across the organization.

Reporting to the Manager of Volunteer Recruitment and Engagement, this multi‑functional position combines administrative coordination with hands‑on program support. The Program Administrator contributes directly to the success of DOROT’s volunteer onboarding process and supports several core volunteer initiatives, including but not limited to the College Internship Program, Package Delivery Programs, Volunteer Recognition events.

PRIMARY RESPONSIBILITIES

• Be a thoughtful contributor to the Volunteer Services team, helping to meet department goals and to ensure excellence in operations and program delivery.

• Act as the first point of contact for the Volunteer Services Team by answering inquiries from prospective and existing volunteers through a centralized email account and responding to general inquiries via phone.

• Play an integral role in volunteer onboarding by:

• • Ensuring orientation script and slides are up to date.

• • Co-facilitating Orientation and Information sessions on a monthly or bimonthly basis.

• • Completing data entry and follow up with prospective volunteers following each session.

• • Processing clearance of background checks for new volunteers.

• • Communicating regularly with program staff to share updates about prospective volunteers’ onboarding progress.

• Post volunteer and college internship opportunities on local and national recruitment websites.

• Assist with Package Delivery follow‑up, including reviewing volunteer feedback, routing key information to appropriate colleagues, and sharing event photos with Marketing.

• Interview college intern applicants, schedule internship orientations and assist with candidate communication.

• Assist with volunteer and college intern recruitment by representing DOROT at recruitment fairs, as needed.

• Execute internal processes that ensure the timely and targeted collection of metrics and narratives aligned with program goals and grant deliverables.

• Collect and track constituent information and program participation, import relevant information into DOROT’s database (Salesforce platform), and maintain accurate and thorough records, spreadsheets, and program files.

• Assist with planning Volunteer Appreciation events.

• Complete other projects as assigned.

REQUIRED SKILLS AND QUALIFICATIONS

• A minimum of 1 year of professional experience and/or related experience working with volunteers, older adults, and/or non-profit organizations

• Demonstrated ability to proactively solve problems and to work independently and as a collaborative team member

• Passion, warmth and sensitivity for DOROT’s mission

• Strong organizational, administrative, and multi-tasking skills with keen attention to detail

• Exceptional customer service skills

• Clear written and verbal communication skills

• Proficient in use of MS Office Suite, primarily Word and Excel

• Experience with Salesforce data entry and knowledge of databases a plus

• Comfort learning new online tools, including JotForm

• Ability to work 10-12 evenings and 4 Sundays per year for volunteer orientations/events and agency-wide Package Delivery programs per year

WHY WORK WITH US

At DOROT, we believe that the power of connection can be transformative. Working with us means that you will have:

• The ability to make an impact. DOROT is a mission-driven organization filled with passionate people focused on having a positive impact on the lives of our clients.

• Generous time off. DOROT offers 20 days of vacation per year, 10 paid Federal holidays and up to as many as 13 paid Jewish holidays, as well as early office closures on Fridays. We also provide fully paid Parental Leave and other generous Leave policies.

• Healthcare benefits. Medical, vision, dental, short-term disability, life insurance, and more. We offer a choice of benefits to ensure that you and your family are taken care of.

• Support to plan for your future. DOROT currently offers all employees an opportunity to participate in the 403(b) Retirement Savings Plan immediately upon hire. Additionally, DOROT will make discretionary quarterly contributions to eligible employees’ 403(b) Retirement Savings Plan in the quarter following completion of 2 years of service with eligibility for increasing contributions for employees with more than 5 and more than 10 years of service.

This position is non-exempt, and candidates can expect an annualized base salary between $45,000-$48,000 commensurate with experience.

Please submit a cover letter and resume with your application.

It is the policy of DOROT, Inc. to provide equal employment opportunity to qualified individuals for employment or advancement without discrimination because of race, color, religion creed, political association, ancestry, gender, gender identity, sex, sexual orientation, marital status, domestic violence or stalking victim status, national origin, citizenship, age, veteran status, pregnancy, disability, genetic, genetic characteristics, or other protected status.