The Facilities Associate position provides a clean, neat, attractive, comfortable, aesthetically pleasing, safe and sanitary environment for visitors and staff by performing routine tasks in assigned work areas in accordance with established policy and procedure. The Facilities Associate will perform cleaning and organizing all assigned common areas, offices, and public spaces. The Facilities Associate is ultimately responsible for the independent performance of all assigned duties with appropriate supervisory oversight.

Essential Duties and Responsibilities:

• Review the weekly schedule to understand upcoming programs, events, and facility needs
• Clean and maintain assigned areas, including common spaces, offices, restrooms, kitchens, and program spaces
• Perform routine and deep-cleaning tasks, including dusting, wiping surfaces, sweeping, and mopping
• Collect and dispose of waste and replenish housekeeping and facility supplies as needed
• Maintain water coolers and ensure they are clean, stocked, and ready for use
• Assist with event setup and breakdown, including arranging and storing tables, chairs, and other equipment
• Monitor inventory for programs, events, and facility needs and communicate supply shortages or other needs to the supervisor
• Perform basic maintenance and facility-related tasks as assigned
• Identify and promptly report maintenance, safety, or facility issues to the supervisor
• Assist with stroller valet services
• Maintain assigned areas in a clean, safe, organized, and presentable condition.
• Perform other duties as assigned

Safety:

• Adhere to safety protocols and maintain a hazard-free environment
• Use appropriate signage for wet floors and ensure the equipment is stored properly

Customer Service: Safety:

• Interact with members, visitors, staff, vendors, and contractors in a professional, courteous, and helpful manner
• Provide prompt and respectful assistance with routine requests and facility-related needs
• Respond to questions and concerns within the scope of the position and refer matters to the supervisor when appropriate
• Maintain a welcoming and professional demeanor while working throughout the facility
• Provide courteous assistance during events, programs, and stroller valet services
• Communicate clearly and respectfully with staff regarding facility needs, event requirements, and maintenance concerns
• Exercise patience and professionalism when responding to questions, requests, or concerns
• Respect the privacy, safety, and personal space of members, visitors, and staff while performing assigned duties
• Minimize disruption to programs, events, offices, and other activities while completing assigned responsibilities

Ideal Candidate:

• Knowledge of modern housekeeping, maintenance practices, and applicable safety standards

• Ability to safely operate basic hand and power tools
• Ability to perform physical tasks, including lifting and carrying up to 40 pounds, extended periods of standing, walking, bending, and reaching
• Strong communication skills and ability to follow written and verbal instructions
• Strong attention to detail and commitment to maintaining clean, safe, and orderly facilities
• Ability to identify and report maintenance, safety, and facility issues promptly
• Ability to work independently and effectively as part of a team
• Ability to prioritize multiple tasks and respond appropriately to routine and urgent facility needs
• Dependable, punctual, and reliable attendance
• Commitment to maintaining a positive, professional, and respectful work environment
• Ability to work flexible hours, including evenings, weekends, and holidays, as required