Director of Membership and Engagement

Congregation Emanu-El of the City of New York
Congregation Emanu-El of the City of New York
Employment Types:
Full-time
Locations:
New York, NY, USA
Compensation:
135,000 – 150,000 USD per year
Posted on:
08/05/2022

POSITION DESCRIPTION

Congregation Emanu-El of the City of New York is the oldest Reform synagogue in New York City, in a historic, landmarked building with nearly 2,200 household members. While rooted in its legacy, Temple Emanu-El is also fueled by a sense of purpose, justice, and innovation to invigorate Jewish life today. Whether through its Streicker Center for adult engagement and the Streicker Outreach Center targeting young professionals, unaffiliated families, and seekers; its exceptional nursery school, religious school, and young families programming; its new downtown campus at The General Theological Seminary in Chelsea; Gather: Small Groups community; its work with those seeking conversion; Tikkun Olam programming and the Philanthropic Fund; or its vibrant affinity group network (Men’s Club, Women’s Auxiliary, Chavurah: Women’s Study Group, New Members, Fifth & 65th), Temple Emanu-El is known for the quality of its engagement. Emanu-El is a bold community unique in its warmth and majesty.

The Director of Membership Engagement will serve as an integral member of the member engagement team reporting to the Assistant Executive Director. The Director will work closely with the clergy, the marketing and communications team, the events and operations staff members, the heads of school, and the development team to ensure support and engagement for the temple’s membership is strong. The Director of Membership and Engagement will oversee two full-time employees, a Membership Manager, and a Membership/Events Associate. The Director of Membership Engagement will work closely and staff the temple’s Membership Committee and will provide support to affinity groups. The Director will provide planning and support for temple volunteer efforts, including the robust Tikkun Olam program.

The ideal candidate will be a multitasking, team and community builder eager to strengthen the existing membership experience as well as think strategically and creatively about new ways to connect. Membership is evolving, taking into account the online/virtual experience, as well as the face-to-face interactions that happen regularly and during once in a lifetime lifecycle moments. The Director will be comfortable working within the known and unknown as Temple Emanu-El explores ways to connect with those both close by geographically and those who feel a part of the community from afar. The ideal candidate will enjoy thinking, planning, and implementing as new opportunities develop.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Engagement

  • Ability to think strategically to create connections, engaging programs, and meaningful moments for members of the community
  • Lead and manage congregational initiatives designed to enhance the member experience
  • Direct and partner with lay leaders to create meaningful volunteer initiatives at the temple, including Tikkun Olam, Shabbat Greeters, High Holy Day Ushers, and other engagement opportunities
  • Oversee the design, planning, and execution of a wide range of member-related events
  • Model and lead a capable team to provide the highest levels of customer service to support member requests, provide tours and answer questions
  • Staff the Membership Committee and other relevant subcommittees

Membership and CRM (Salesforce):

  • Direct all aspects of member information management
  • Responsible for the quality of member data and dynamic membership reporting
  • Ensure membership billing and renewal process is accurate and responsive
  • Play a leadership role on the Salesforce steering committee

Planning

  • Work with the Finance department to develop budget models and dues revenue projections
  • Build and maintain relationships with colleagues to understand best practices that guide our work
  • Ensure knowledge of trends and their impact on Emanu-El in the Jewish Community, other houses of worship, and membership-based organizations

High Holy Days and Shabbat

  • Be a leader on the High Holy Day preparation team to ensure member needs during the Holy Days are met and expectations are exceeded
  • Manage the ticketing process: reserved seating changes, guest ticket requests, and ticket mailing
  • Staff the High Holy Days to oversee the ticket process and provide member support as needed
  • Be present at up to 26 Friday evening worship services each year to build community and ensure members and visitors feel warmly welcomed
  • Be present on Saturday mornings during worship services up to six times each year
  • Other duties may be assigned as required
  • Qualifications
  • 5+ years of experience in a similar membership and/or engagement position
  • Ability to lead a team and work with members in meaningful ways
  • Experience with Salesforce or a similar CRM
  • Outstanding written, verbal, and interpersonal communication skills
  • Strong sense of, and passion for, synagogue life
  • Knowledge of, and comfort with, Reform Jewish principles and practices
  • Ability to represent the Synagogue in public settings
  • Work evenings, weekends, and High Holy Days; attend services, events, or meetings as necessary

Benefits

Paid vacation, holidays, paid sick and personal days, medical coverage, dental, vision, flexible spending account, commuter benefits, parental leave, retirement plan, group life insurance, and temple membership.

Congregation Emanu-El requires all employees to be vaccinated and those who are eligible to be boosted. The temple will continue to work with its medical advisor to maintain health and safety policies in accordance with CDC and NYS/NYC Department of Health's best practices. Congregation Emanu-El employees are currently working remotely to a great extent and expect that return to work in the office will take place as conditions improve.

Congregation Emanu-El of the City of New York is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. The Congregation does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.

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