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Department Overview: Commonpoint (Samuel Field YM & YWHA) Adult Workforce Department consists of employment and support programs serving individuals predominantly adults 18 and over and opportunity youth ages 16-24. The department provides access to occupational training, education, resources, and support programs for individuals who are motivated to enter the workforce.

Position Summary: The IT Support Intern assists the technology team in maintaining, troubleshooting, and improving computer systems and network operations. This position provides hands-on experience in hardware, software, and user support while developing professional skills in information technology within a business or organizational setting.

DUTIES AND RESPONSIBILITIES:

• Provide technical assistance and support to staff for hardware, software, and network issues.

• Assist with setting up, configuring, and maintaining computers, printers, and other peripheral devices.

• Help install and update software applications and operating systems under supervision.

• Support network management tasks such as monitoring connectivity and troubleshooting user access issues.

• Maintain accurate logs of IT requests, incidents, and resolutions.

• Assist in inventory management of IT equipment and supplies.

• Ensure proper data handling and adhere to cybersecurity and confidentiality policies.

• Collaborate with IT staff on projects related to system upgrades, documentation, and process improvement.

• Perform other duties as assigned by the IT department.

EDUCATION, EXPERIENCE, AND REQUIRED COMPETENCIES:

● No High School Diploma required.

SPECIFICATIONS FOR PHYSICAL REQUIREMENTS:

● Schedule: 15-20 hours per week.