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ABOUT COMMONPOINT

At Commonpoint, community is at the heart of everything we do. With more than 90 program sites and flagship locations in Little Neck, Bayside, Forest Hills, East Elmhurst, and Jamaica, we proudly serve over 125,000 individuals each year. From early childhood to older adulthood, we support people from all walks of life on their journeys from crisis to stability and empowerment. Our wide range of programs, spanning social services, education, and recreation, reflects our mission to build a more connected, inclusive, and thriving community for all.

ABOUT THE ROLE

To continue advancing the impact we have across the communities we serve, Commonpoint is hiring an IT Intern situated within the IT Department.

DUTIES AND RESPONSIBILITIES:

30% Researching, documenting, and writing instructions for common IT help issues for help desk Self-Help Section.

70% Organize and maintain IT resources

• Data entry into inventory system
• Tagging tickets in Help Desk System
• Scanning Paper Files to Google Drive, organizing and indexing
• Cell phone inventory
• Organize and catalog existing documentation

Additional

• Attend weekly IT Team meetings

Preferred Skills

The successful candidate will have the following skills:

• Intermediate knowledge of MS Office - Word/Excel/Powerpoint or Google Apps - Docs, Sheets, Slides
• Be able to work independently from home if necessary
• Strong written communication skills
• Ability to focus on details and identify areas for improvement
• Self-motivated with the ability to manage various tasks
• Excited about putting things in order

COMPENSATION & BENEFITS:

Commonpoint offers competitive base salaries benchmarked against comparable nonprofit organizations in the New York metropolitan area. Salaries are determined based on internal and external equity, as well as each position’s scope, qualifications, and organizational impact. We believe in compensating staff fairly and consistently, ensuring that all salary decisions align with our mission-driven commitment to equity and transparency.

To maintain fairness across the organization, salary offers are set according to established salary bands and are not subject to negotiation. New hires typically start near the beginning of the salary range to allow for growth based on performance, professional development, and tenure.

JOB DETAILS

Location: Central Queens - 67-09 108th Street, Forest Hills, NY, 11375

Non-Union Position

Commonpoint reserves the right to revise or change job duties as need arises.

Commonpoint is an equal opportunity employer.