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The Administrative Assistant is a key role in the Health & Wellness Department at Central Queens. This individual is responsible for overseeing all administrative operations and ensuring a high standard of client service delivery. The role includes managing office systems, supervising front desk staff, coordinating program registration, handling facility bookings, and supporting a smooth and efficient operation.

You will be the first point of contact for many families and community members, so a professional, warm, and solution-oriented demeanor is essential. This role requires strong organizational, communication, and leadership skills, along with the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities:
Client Services & Registration
● Provide excellent customer service in person, by phone, and by email.

● Process registrations for Aquatics, Sports, Dance, Personal Training, and seasonal camps.

● Assist with room and gym rental scheduling and payments.

● Maintain participant records, attendance, payments, and refunds.

● Set up program registrations in Salesforce and prepare attendance sheets.

Administrative & Marketing Support

​● Support daily front desk operations and maintain an organized environment.

● Manage credits, refunds, and inventory of POS items (Uniforms, swim camps, dance tickets).

● Assist with special events and community outreach.

● Help create flyers, update the website, and support social media posts.

Facility & Program Support

​● Assist with rental coordination and contract processing.

● Provide administrative support to department leadership.

● Track program enrollment and prepare basic reports.

● Greet prospective members and give tours of the facility.

Qualifications

​● Strong computer skills (Google Workspace, Salesforce/CRM platforms).

● Excellent customer service, communication, and organizational abilities.

● Familiarity with youth aquatics, sports, or dance programs is a plus.

● CPR/First Aid certification or willingness to obtain.

Other Duties:

Perform additional assignments as required to meet the evolving needs of the department.

Hourly Rate: $18.00/hour

Job Details

● Location: Commonpoint - Central Queens (67-09 108th St., Forest Hills, NY, 11375)

● Employment Type: Part-Time (19 hours per week)
● Potential Work Shift Options:
● Mondays, Tuesdays, Wednesdays, Thursdays from 9:00am-1:00pm
● Mondays from 2:00-7:00pm
● Fridays from 2:00-7:00pm
● Saturdays and Sundays (8:00am - 12:00pm, 12:00-5:00pm, 5:00-11:00pm)

● Non-Union Position

● In-Person