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Administrative Manager Job Description

About The Role
Our team is seeking a highly personable, customer service-oriented, organized, and tech-savvy Administrative Manager to serve as a key member of our leadership team. This role is ideal for someone who enjoys working with people, thrives in a fast-paced community environment, and is confident using computer systems, dashboards, and CRM platforms.

Reporting to the Senior Director of BTC, the Administrative Manager oversees year-round administrative operations and supports the Center’s seasonal programming, including the Sports Complex (October–May) and Pool Club (May–September).

Key Responsibilities
Customer Experience & Membership Engagement
● Serve as a welcoming, customer-focused point of contact for members, renters, guests, and staff.
● Proactively reconnect with past members and renters to encourage renewals and ongoing engagement.
● Help foster a positive, professional atmosphere that promotes strong morale and community well-being.

Administrative & Technology Management
● Maintain and update dashboards, spreadsheets, and tracking tools for the Sports Complex and Pool Club.
● Stay current with CRM systems and administrative software; quickly adapt to new platforms.

● Develop and manage organized systems for member, renter, and staff tracking.
● Prepare payroll during summer operations and process purchase orders and invoices through designated systems.
● Design, maintain, and improve filing systems and office procedures.

Staffing, Training & Scheduling
● Recruit, onboard, train, and support office staff.
● Create and manage weekly schedules for administrative staff.
● Prepare and lead pre-season, post-season, and in-service trainings.
● Coach and supervise staff performance, including evaluations and corrective action when necessary.

Operations, Compliance & Safety
● Ensure the safety of all members, renters, guests, and staff.
● Implement and monitor compliance with NYC Department of Health regulations and all applicable permits.
● Support facility operations by maintaining efficient office systems and workflows.

Financial & Strategic Support
● Partner with the Senior Director to support financial goals, including budget preparation, expense tracking, and variance analysis.
● Prepare reports, analyze trends, and communicate key insights to leadership.

Minimum Qualifications
● Bachelor’s degree required.
● 3–5 years of customer service, hospitality, or administrative management experience preferred.
● Strong interpersonal and communication skills; enjoys working with the public.
● Comfortable using computers, spreadsheets, dashboards, and CRM systems.
● Proven ability to supervise staff and manage multiple priorities.

Certifications (required or willingness to obtain):
● Certified Pool Operator (CPO)
● CPR & First Aid
● NYC Department of Health Food Permit

Schedule Requirements
● Flexible schedule, including evenings and weekends.
● Availability to work summer holidays: Memorial Day, Fourth of July, and Labor Day.

Physical Requirements
● Ability to walk throughout the facility for extended periods.
● Ability to lift and carry up to 20 lbs as needed.
● Occasional travel to other Commonpoint sites may be required.

Job Details:

Location: Bay Terrace Center, 212-00 23rd Avenue, Bayside, NY, 11360
Salary: $60,000

Full Time Non-Union Position