It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

Office Manager Job Description

​

STATEMENT OF THE JOB
Department: Health & Wellness Department
Reports To: Senior Director of Health & Wellness

The Office Manager is a key role in the Health & Wellness Department at Central Queens. This individual is responsible for overseeing all administrative operations and ensuring a high standard of client service delivery. The role includes managing office systems, supervising front desk staff, coordinating program registration, handling facility bookings, and supporting a smooth and efficient operation.

You will be the first point of contact for many families and community members, so a professional, warm, and solution-oriented demeanor is essential. This role requires strong organizational, communication, and leadership skills, along with the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities:
Client Services, Office Operations & Marketing Support:

● Serve as the primary administrative contact for the Health & Wellness Department Aquatics, Sports, Dance, and Personal Training programs, special events, and services.
● Deliver exceptional customer service in person, over the phone, and via email.
● Coordinate and process registrations for Aquatics, Sports, Dance, and Personal Training, and bookings for Room and Gymnasium rentals, seasonal programs, and summer/holiday camps/clinics (End of Summer Mini Camp).
● Respond to inquiries and follow up with clients in a timely and professional manner.
● Maintain accurate records of participant data, attendance, payments, registrations, and refunds
● Set up and maintain program registrations in Salesforce prior to each new seasonal session starting.
● Create and maintain class attendance sheets and internal tracking logs.
● Collaborate on marketing initiatives, including creating promotional flyers and updating the website.
● Assist with social media engagement to promote Health & Wellness programming, including creating flyers, posting on social platforms, and other marketing opportunities as needed.

Administrative Management:

● Oversee day-to-day front desk operations; ensure a welcoming and organized environment.
● Train, supervise, and evaluate administrative staff; implement corrective actions when needed.
● Maintain program registration system, Salesforce - Traction Rec.
● Manage and track refunds and credits.
● Maintain and track inventory for point of sale items, uniforms, swim caps, and dance tickets.
● Assist with special events, open houses, and community outreach initiatives.

Facility & Program Support:
● Oversee Room and Gymnasium rentals, including Catch Corner, contracts, scheduling, and payment processing.
● Support the Sr. Director of Health & Wellness and the Director of Aquatics with administrative and project-based tasks.
● Monitor program enrollment trends and provide reports to leadership.
● Coordinate, attend, and participate in regular staff meetings and planning sessions.
● Greet potential new members and give tours of the ground floor (gymnasium, pool, and Fitness Center).

Qualifications:
● Associate's or Bachelor's degree preferred; or equivalent combination of education and at least 3 years of administrative experience.
● Strong proficiency in computer systems, registration platforms, spreadsheets (Google), and office software.
● Demonstrated experience in customer service, administrative support, and data management.
● Excellent organizational skills, attention to detail, and ability to multitask effectively.
● Outstanding interpersonal and communication skills; able to work with diverse clients and staff.
● Leadership experience, including staff supervision, training, and performance management.
● Familiarity with local Forest Hills youth dance, sports, and swim programming is a plus.
● CPR/First Aid certification or willingness to complete required training upon hire.

Other Duties:
Perform additional assignments as required to meet the evolving needs of the department.

Employment Type: Part-Time (19 hours per week)

Hours: Work Shifts:
● Mondays, Tuesdays, Wednesdays from 9:00am-2:00pm
● Additional 4-5 hours - date and timing to be discussed and determined
Location: Commonpoint - Central Queens (67-09 108th St., Forest Hills, NY, 11375)

Hourly Rate: $22.00/hr

Non-Union Position