Program Assistant
Commonpoint Queens
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Program Assistant Job Description
Commonpoint’s mission is to sustain and enhance the quality of family and individual life for all members of our community, regardless of religion, ethnic or cultural background, national origin, gender identity or expression, sexual preference, age, or disability, within a pervasive and inclusive environment that facilitates individual growth, meets individual needs and builds community. We accomplish this mission through a broad range of social, educational, and recreational services that reach community members of all ages and backgrounds.
In their forward-facing role, the MH Services Program Assistant will support and connect prospective clients with clinic staff as appropriate. If the worker has other language fluency, they will assist the psychiatrist and clinicians in interpreting and translating for families who speak other languages. Importantly, the worker will assist the Billing department with the accounts receivable as well as other clerical responsibilities (please see below).
Job Responsibilities
Provide in-person coverage of the front desk area at the Adolescent Clinic and Adult Clinic (as needed) in accordance with clinic operating hours.
Answer the phones and respond to triage patients’ messages to the appropriate staff.
Check-in patients, scheduling and confirming appointments.
Generate detailed Face Sheet/Initial Contact Form for new and returning patients.
Provide information about the practice/programs and referrals if it is requested or needed.
Maintain up-to-date patient demographic and insurance information.
Accurately set up accounts for new clients-based program & location with specific guidelines.
Collaborate with psychiatrists and nurse practitioners for medication pre-authorizations and care coordination.
Assist and monitor prospective clients and facilitate the intake process. Follow-up calls tracking if it is needed.
Make sure that all intake paperwork is filled out properly and explained completely to the client.
Perform insurance verification during the initial contact and 72 hours previously to the intake date.
Obtain authorization or referral, if the client’s policy requires prior assignment of the case to a social worker.
Setup patients’ responsibility charge based on the patient’s eligibility three days prior to the intake date and make the patient aware of it.
File the No Surprise Act by providing a Good Faith Estimate form to the uninsured, out of network and high deductible to the appropriate patients.
Collect co-pays and outstanding balance accurately.
Assist in assigning cases based on the client needs and staff availability.
Perform chart review before admitting or discharging cases.
Enter patient’s information into practice management system & EHR.
Medical Records
Request medical records for all new patients.
Upload all medical records received and notify the appropriate provider for reviews.
Process all medical records requested by patients, insurances and attorneys.
Process invoices and collect payments before release records.
Ensure to have the proper documentation before releasing medical records.
Billing Support
Collaborate with healthcare providers to resolve billing issues (48 hours no documentation, Service verification, diagnosis and treatment plans).
Run daily, weekly and monthly payments and collection reports.
Post payments from all revenue sources.
Denial solution planning and assistance.
Remain HIPAA compliant and accurate with extraordinary attention to detail at all times.
Assist the billing department and AVP with other tasks as needed.
EDUCATION, EXPERIENCE, AND REQUIRED
High School Diploma required. BA Preferred. Bilingual candidates are encouraged to apply.
Job Details:
Location: 59-28 Little Neck Parkway, Little Neck, NY 11362
Hours: 40 Hours A Week
Hourly Rate: $20.43/hour ($42,500 Annually)
Union Position