POSTED ON November 06, 2025

Billing Services Manager

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Our Vision

Central Synagogue is one of the leading and largest Reform congregations in the country. Located in Midtown Manhattan, Central’s reach includes more than 3,500 member families, a livestream community numbering in the hundreds of thousands, and more than 800 students, from birth to twelfth grade, in the Nursery and Religious schools. It has long played a significant role in the national Reform movement and is known for its innovation and leadership in worship, leading to a greatly expanded audience over the last two decades.

Central Synagogue works toward a world in which Judaism is core to the lives of Central members and Jews everywhere and is a profound and positive force for humanity. Central continually redefines what it means to be Jewish today, both within the Synagogue community and far beyond the Synagogue’s walls. The diverse clergy and professional team work hard, in collaboration with lay leadership, to build deep and enduring relationships among Central members, creating a caring, dynamic, and joyful community.

Central Synagogue is an inclusive and welcoming community. The Synagogue encourages participation from all who seek a connection to Jewish life and want to be part of its sacred community regardless of religious background, race, ethnicity, gender, ability, socioeconomic status, political affiliation, age, sexual orientation, or gender identity. Central is committed to being an open tent, a place that welcomes all people, including those who have been historically and institutionally marginalized or excluded from the Jewish community.

The Synagogue is well resourced, has over 100 staff, and is governed by a 29-member Board of

Trustees. To learn more, please visit: https://www.centralsynagogue.org/.

Job Summary/Objective

The Billing Services Manager reports to the Chief Financial Officer and is a member of the Finance team. He/she will take full ownership of all aspects of the accounts receivable functions. This individual will leverage technology to ensure we have strong efficient processes and enable better access to data for business decisions. He/she will be a strong multi-tasker and independent problem solver, have excellent communication and project-management skills, work well with others across the team and organization, and be extremely organized.

Department Hours: Full-time, non-exempt and eligible for OT, Monday through Thursday 9:30 am – 5:30 pm, Friday 8:30 – 4:30 pm, or equivalent. Central Synagogue employees are not eligible for fully remote work.

Date: November 2025

Key Responsibilities

• Manage workflow to ensure timely and accurate accounts in Salesforce, our member database including monthly billing, cash application, refunds, and all other related financial transactions.
• Handle congregant requests regarding their accounts by phone and email; respond professionally and humanly in sensitive conversations over finances. Serve as primary Finance contact with members and non-members.
• Execute standard practices regarding outreach to congregants on open balances.
• Resolve questions or issues with accounts using independent problem solving and escalate as needed.
• Use data from Salesforce to identify risks and opportunities over account balances.
• Report on accounts receivable open balances on a quarterly basis.
• Serve as an internal expert on Salesforce as it relates to the financial aspects of billing and accounts receivable.
• Identify, recommend, and implement improvements to the accounts receivable process on an ongoing basis to maximize efficiencies.
• Ensure compliance with internal policies including but not limited to write offs, financial aid, and payment plans.
• Responsible for all aspects of year-end tax letters.
• Provide support for other finance team members as needed.

Core Competencies

• Strong background in accounts receivable and collections.
• Works well independently by exercising independent judgement.
• Impeccable attention to detail, strong organizational skills, and ability to meet deadlines.
• Self-motivation, sense of ownership and ability to multi-task.
• Enthusiastic about technology and has the drive to bring improvements to processes.
• Good oral and written communication skills.
• Use of judgement to handle confidential and time sensitive matters.

Qualifications

• Bachelor’s degree in Accounting or Finance required
• 5-7 years Account Receivable experience
• Strong customer service skills
• Experience with CRM software - Salesforce or other comparable software preferred
• Ability to learn quickly and effectively utilize database
• Proficient in Excel and familiar with Microsoft Outlook and Word or equivalent

Other Duties:

Please note that the above is intended to describe the general content of and requirements for the performance of this job. It should not be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at any time.

The expected salary range for this position is $65,000 - $85,000 Central Synagogue offers an extensive benefits package designed to meet the needs of our dedicated and diverse community. The salary is commensurate with experience based on several factors, including, but not limited to, skills, knowledge, training, education, areas of specialization, and depth and scope of experience. The above salary range represents the Synagogue’s good faith and reasonable estimate of the possible compensation range at the time of posting.

Additional Information:

Hybrid Schedule: One day remote on Monday and four days in the office.