The Manager for Community Outreach & Member Engagement at the Center for Jewish History will drive audience expansion, donor stewardship, and strategic partnerships to amplify the Center for Jewish History’s public impact. This role oversees the Raiser’s Edge CRM system, coordinates with external vendors to design direct mail and online campaigns, and coordinates collaborations with nonprofit organizations that align with the mission of the Center.

Responsibilities include, but are not limited to:

Audience Expansion & Direct Mail Strategy/Multi-Channel Campaigns

• Oversight of the Center’s membership program and responsible for achieving annual revenue goals
• Coordinate with external vendors the design and execution of direct mail and online giving campaigns to acquire new members and reactivate lapsed donors, achieving annual audience growth targets.
• Collaborate with designers and copywriters to produce compelling print/digital materials aligned with brand guidelines.
• Work with frontline staff at the Center to promote membership onsite sales
• Coordinate with other departments to incorporate membership awareness and messaging throughout all aspects of Center activities
• Analyze response rates and ROI to refine segmentation and messaging strategies.

Budgeting, Project Management & Consultancy Coordination

• Manage all activities related to meeting revenue targets
• Create and oversee membership department expenses and timelines
• Oversee workflows with external vendors (consultants, mail houses, designers) to meet deadlines and budget parameters.
• Facilitate internal communications between departments, ensuring alignment on outreach goals and timelines.
• Document processes for recurring initiatives (e.g., annual appeals, membership renewals).
• Support cross-departmental initiatives.

CRM System Leadership

• Serve as primary administrator for Raiser’s Edge, ensuring accurate data entry, segmentation, and reporting for 100,000+ constituent records.
• Develop dashboards to track membership growth, campaign performance, and donor retention metrics.
• Create standard policies and procedures for Raiser’s Edge for accurate tracking of campaigns to ensure that reporting s comprehensive and trustworthy
• Develop and maintain queries and exports for campaigns and reporting
• Train staff on CRM best practices and troubleshoot system issues.

Community Partnerships & Stewardship

• Manage relationships with external organizations to share resources and cross-promote events.
• Create tailored stewardship touchpoints (e.g., impact reports, exclusive previews) to deepen member loyalty.
• Represent the Center at NYC arts/culture events to expand networks and identify partnership opportunities.

Qualifications

• 3+ years in museum/cultural marketing, public relations, or membership management, with a focus on data-driven campaigns.
• Advanced proficiency in Raiser’s Edge, including query-building, gift processing, and pipeline management.
• Exceptional writing skills, with samples of successful direct mail copy, newsletters, or grant proposals.
• Knowledge of NYC arts and culture ecosystems, including key institutions and community stakeholders.
• Proven ability to manage multiple projects with competing deadlines.
• Stability in previous roles, demonstrated by 2+ years average tenure in past positions.

The Center for Jewish History is an Equal Opportunity Employer.

To apply send resume and cover letter to hr@cjh.org no phone calls please.