About AJC

American Jewish Committee (AJC) is the global advocacy organization for the Jewish people. From world capitals to college campuses, AJC works with leaders across society to stand up for Israel; confront antisemitism, no matter the source; and uphold the democratic values that unite us. In the wake of Hamas’ October 7 attack—the worst massacre of Jews since the Holocaust—AJC has mobilized its global network to tackle the unprecedented threats facing world Jewry. Join us. Together, we can shape a new future for Israel and the Jewish people.

Your Department

The IT Department creates and implements the IT strategy and systems supporting the organization's mission and objectives. We ensure that AJC’s infrastructure serves the computing, data management, and communication needs of more than 300 employees on four continents.

Your Impact

As Director of Applications, you will drive the transformation and optimization of AJC’s enterprise application landscape – including CRMs, ERP, and HR systems. Your leadership will directly impact how AJC delivers on its mission by streamlining business processes, improving data quality, and enabling staff to work more efficiently and collaboratively. By modernizing core systems and championing user adoption, you will empower teams to leverage technology for strategic and operational success.

Your Role

• Own the strategy and lifecycle management for AJC’s business applications portfolio, including Raiser’s Edge, HubSpot, NetSuite and
• other core applications.
• Act as the primary partner to key business units, leading efforts to rationalize, align, and modernize applications, drive integration and
• automation, and ensure solutions meet both operational and strategic needs.
• Oversee application development and deployment projects, managing vendors, budgets, and project risks from initiation to completion.
• Oversee and advance system integrations, automation, and data enrichment to support core organizational functions, including
• advocacy, fundraising, Marcomm, finance and HR.
• Facilitate cross-functional process design and change management, working closely with stakeholders to gather requirements and define
• project scopes.
• Enhance donor engagement, gift processing, and revenue operations through technology
• Ensure data strategy and governance align with organizational priorities and business processes, under CIO guidance and in partnership
• with the BI Lead.
• Mentor and develop application support and analyst staff, fostering a culture of product ownership and stakeholder service.
• Stay current with technological advancements, evaluate emerging technologies, and champion innovation in business systems.
• Establish and deliver training programs and communication strategies to drive user adoption and maximize system value.
• Ensure compliance with organizational policies, data privacy, and security standards in all application initiatives.

Supervisory Role

Individual contributor

• Education, Training, and Experience
• Bachelor’s degree in information technology, computer science, or related field (Master’s preferred)
• 10+ years of experience, including CRM lifecycle ownership.
• Hands-on expertise with fundraising systems and business processes. Raiser’s Edge and HubSpot experience – a plus
• Experience leading application teams, consultants, and vendors; vendor partnership management preferred.
• Proven track record of leading successful software solution projects, managing projects and change initiatives, designing business processes, implementing and rolling out systems and driving strong user adoption.
• Experience in data management, analysis, and reporting
• Understanding of ERP or HRIS environments; ability to coordinate with domain experts

Knowledge, Skills, and Abilities

• Passion for the mission, goals, and objectives of AJC
• Committed to AJC’s core values: respect, accountability, integrity, innovation, and collaboration
• Strategic leadership in application portfolio management and modernization
• Deep expertise in CRM, ERP, HRIS, and fundraising platforms; exposure to various CRM systems and supportive products is beneficial
• Extensive understanding of application and creation of software solutions, practices and methodologies
• Exceptional problem-solving and analytical skills
• Strong vendor management and partnership skills
• Advanced skills in business process optimization, change management, and user adoption
• Experience with system integrations, data governance, and analytics
• Excellent communication and stakeholder engagement abilities, including executive-level interactions; presentation skills with the ability
• to convey complex development clearly to technical and non-technical stakeholders.
• Familiarity with NetSuite, Salesforce, Raiser’s Edge and integration platforms (e.g., Workato, Omatic) preferred
• Excellent leadership and team management skills; ability to lead and mentor technical teams in a global and multi-office environment

Physical Demands

Office employees:

• Remaining in a stationary position, often sitting or standing for prolonged periods
• Repeating motions that may include the wrists, hands, and/or fingers
• Communicating with others to exchange information
• Moving about to accomplish tasks or moving from one worksite to another

Disclaimers

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute a contract between the employer and employee and is subject to change by the employer as the needs of the employer and the requirements of the job change.

Compensation

The salary for this position is $170,000 to $190,000 depending on relevant experience and location.

Benefits

• Regular Full-time employee benefits:
• Medical, vision, and dental plans
• Flexible Spending Account options
• Generous Paid Time Off (PTO) - 15 vacation days per year, that increases with continued employment
• Paid Holidays (many Federal and major Jewish Holidays)
• Hybrid work schedule
• 403(b) participation, after one year of employment
• Transit plan
• Competitive Paid Parental Leave

*After applicable waiting or probationary periods have been me

Ready to apply?

Please submit your application to: https://ajc.hire.trakstar.com/jobs/fk0zfua?source=

AJC is an equal opportunity employer."