Job Summary:

We are seeking a detail-oriented and compassionate Intake Specialist/Care Manager to serve as the first point of contact for individuals, typically older adults, seeking subsidized services. This dual-role position involves conducting initial assessments, gathering essential client information, connecting individuals to appropriate services or programs, and providing ongoing care management to support clients’ well-being and independence.

The ideal candidate will possess strong interpersonal and organizational skills, a foundational knowledge of human services systems, and a passion for assisting individuals in navigating complex service landscapes. An Associate of Arts (AA) in Human Services is required, along with a genuine commitment to supporting individuals in need.

Key Responsibilities:

Intake Responsibilities:

• Serve as the first contact for incoming clients via phone, email, or in-person visits.

• Conduct intake interviews to assess client needs, eligibility, and urgency of services.

• Collect and accurately document demographic and case information into the agency’s database.

• Explain available programs and services clearly and compassionately.

• Make appropriate internal referrals based on the client’s needs.

• Support clients in completing required forms and documentation.

• Monitor follow-ups for incomplete intakes or additional documentation.

Care Management Responsibilities:

• Develop individualized care plans based on comprehensive assessments of clients’ needs, strengths, and goals.

• Provide ongoing care management, including regular check-ins and reassessments to ensure services remain aligned with client needs.

• Coordinate services with internal programs and external community resources, such as health, mental health, housing, and home care services.

• Serve as an advocate for clients to ensure they receive appropriate, timely, and high-quality services.

• Conduct home visits to assess living environments and ensure client safety and well-being.

• Maintain accurate and up-to-date case notes, documentation, and care plans in accordance with agency and funder guidelines.

• Participate in team meetings to review cases and collaborate on care planning.

Qualifications:

• BSW, LPN or related field required.

• Previous experience in social service or case management role preferred.

• Excellent interpersonal and communication skills, both written and verbal.

• Strong attention to detail and data accuracy.

• Knowledge of social services systems, aging issues, and available community resources.

• Ability to manage multiple priorities and meet deadlines.

• Proficiency in Microsoft Office and client management software.

• Familiarity with Jewish culture a plus.

• Valid driver’s license and ability to conduct home visits.