Job Locations US

ID

2026-2900

Category

Field Operations

Type

Regular Full-Time

POSITION TITLE: Coordinator, Incident Response

REPORTS TO: Director, Incident Response

SUPERVISION EXERCISED: N/A

LOCATION: Anywhere ADL has an office

Grade/Class: Grade C, Non-Exempt, Non-Union

ABOUT THE ORGANIZATION:

ADL is the leading anti-hate organization in the world. Founded in 1913, its timeless mission is “to stop the defamation of the Jewish people and to secure justice and fair treatment to all.” Today, ADL continues to fight all forms of antisemitism and bias, using innovation and partnerships to drive impact. A global leader in combating antisemitism, countering extremism and battling bigotry wherever and whenever it happens, ADL works to protect democracy and ensure a just and inclusive society for all.

PRIMARY FUNCTION:

The Incident Response Team, Coordinator, will support ADL’s Incident Response (IR) team by managing case intake, incident response and triage operations, and knowledge documentation. This role ensures accurate incident management and tracking, maintains knowledge and content in various platforms, and provides training and onboarding support to IR team members and other staff involved in IR.

Primary:

• Review and triage incoming incident reports, ensuring appropriate documentation, categorization, and response assignment.
• Assist in data entry, tracking, and reporting of incident trends.
• Maintain and update files on knowledge management systems (e.g., Salesforce, SharePoint, AI tools), ensuring accurate, up-to-date records.
• Assist in quality assurance efforts, reviewing digital reporting channels and data integrity.
• Coordinate training and onboarding for staff, ensuring a smooth introduction and integration into ADL’s response protocols.
• Provide general operational support to the Director and Associate Directors, ensuring seamless team coordination.

Secondary:

• Support the development of training materials and knowledge-sharing resources.
• Ensure efficient cross-team communication and coordination of incident response.
• Participate in process optimization projects to improve IR workflows and data accuracy.

This job description provides a general overview of the role and its key responsibilities. It is not an exhaustive list of all duties, and ADL reserves the right to assign additional tasks as needed.

Skills:

• Previous experience with salesforce systems including Salesforce marketing cloud preferred.
• Excellent data entry, quality assurance, and documentation skills.
• Experience coordinating training and onboarding teams.
• Ability to communicate effectively in cross-team collaboration.
• High attention to detail and excellent time management.
• Excellent verbal and written communication skills.

Work Experience:

• The ideal candidate has several years of experience working in a team environment in case management, knowledge management, or training coordination or related fields.
• Experience working with ADL incident response, education, or advocacy teams is a plus.

Education:

• Bachelor's degree in public administration, data management, communications, or a related field or equivalent experience.

Work Environment:

• ADL is a hybrid environment; this role will require 3 days in the office.

Compensation:

• This position has a salary range of $55,000 to $65,000. This salary range is reflective of a position based in New York, New York. Please note that actual salaries are commensurate with experience and reflect the budget for a given position, and since ADL has a location-based compensation structure, there may be a different range for candidates in other locations. For an overview of our total rewards package, please visit https://www.adl.org/about/careers.

ADL aims to create a working environment where every employee can thrive professionally. Our mission-driven work is best accomplished in an environment that supports belonging. ADL values a diverse workplace and strongly encourages people of all races, religions, nationalities, genders, LGBTQ+ individuals, people with disabilities, and veterans to apply. ADL is an equal opportunity employer. Recruitment, hiring, promotions and other terms, conditions and privileges of employment shall be maintained in a manner which does not discriminate on the basis of age, race, creed, religion, color, national origin, sex, sexual orientation, gender expression, marital status, physical or mental disability, veteran status, or military status, or in violation of any applicable Federal, state or local laws.

ADL will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. For individuals with disabilities who would like to request an accommodation to support the interview process, please contact the People & Culture department at talentacquisition@adl.org.

ADL will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable State, Local, and Federal laws.

The information in this job description indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job, nor is it to be interpreted as a contract for employment.

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